Technical Support Executive

☞ Optimile

Vue: 130

Jour de mise à jour: 26-11-2025

Localisation: Ghent East Flanders

Catégorie: Ventes

Industrie: IT Services IT Consulting Computer Software Internet Publishing

Niveau: Associate

Type d’emploi: Full-time

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le contenu du travail

Who We Are

Optimile is an international software as a service (SaaS) company, providing a range of applications in the field of mobility. Optimile has developed a cloud based platform that takes a Charging as a Service (CaaS) and Mobility as a Service (MaaS) approach in order to connect users with various means of transport.

Optimile offers a white label charge point operator (CPO) and mobility service provider (MSP) platform for charging infrastructure to professional customers worldwide. Optimile is based in Ghent, Belgium, operates in seven countries and numbers more than 6000 customers worldwide. The shareholders of Optimile are BNP Paribas Fortis, Touring and AG Insurance.

To support our fast growth, we are looking for a Technical Support Executive to strengthen our team.

Your role

The key focus of your role will be on providing technical support to end-customers on a variety of issues relating to our products. The role requires extensive communication via telephone, email and tickets while providing the highest level of customer service. Our Technical Customer Support Officer will generally deal directly with end users and must effectively communicate answers in a way they can understand. His/Her responsibilities include diagnosing product issues and providing callers with step-by-step solutions over the phone or by email.

Responsibilities

What we expect from our Technical Support Executive:
  • You are the primary point of contact for our customers, partners and other contacts by phone, email or ticket.
  • You handle customers & partner requests in a friendly, professional manner.
  • You partner with development and sales to align customer activities with the business case and strategy.
  • You prepare and educate customers on new features and releases.
  • You learn the features of our products and are able to explain them to our customers.
  • You are responsible for describing and escalating issues through the appropriate internal channels.
  • You serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas.
  • You work out the "best practice solutions" and create guides for internal and external use.
  • You help where needed and are responsible for general support.

This is you

As a hands-on, open and positive Technical Support Executive, you have a strong commercial instinct and derive satisfaction from obtaining results. You not only think of solving issues, but also dare to solve them yourself. You take initiative and have good organizational skills. People describe you as enthusiastic, communicative, result-driven and a great multitasker. You are loyal to the company you work for, colleagues can depend on you and you cannot wait to help Optimile with making mobility more and more sustainable.

Requirements
  • You have a Bachelor’s degree or equivalent by experience.
  • Experience in a technical supporting role is a must have.
  • You have strong administrative skills with a huge sense of responsibility.
  • Dutch is your native language, but you are also fluent in English and French (both spoken and written).
  • You have the ability to resolve (IT-technical) issues.
  • You are client service oriented.
  • You have the ability to translate technical documentation into comprehensible info for customers.
  • You are able to deal with high volumes of questions coming from users and partners.
  • You are customer-oriented and keep calm under pressure.
  • You are interested in the digital world (software) and have the ability to work cross-functionally.
  • Good knowledge and understanding of the mobility and/or EV industry is an asset but not a must.

Benefits
  • Join the fast growing world of electric vehicle development and mobility-as-a service within a fast growing scale-up.
  • An open environment where you can continuously develop yourself.
  • A fast-growing company, with a dynamic, open and ambitious team.
  • Team spirit, quality and high-level service are important values.
  • Flexible working.
  • An excellent employee benefits program and training possibilities.
  • A full-time contract for an indefinite period.
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Date limite: 10-01-2026

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