Trilingual Customer Service Manager - International Company

☞ Michael Page BE

Vue: 145

Jour de mise à jour: 26-11-2025

Localisation: Brussels Capital

Catégorie: Direction

Industrie:

Type d’emploi: Permanent contract

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le contenu du travail

Added 24/05/2023

  • Exciting opportunity to work as a Customer Service Manager
  • Chance to be part of a dynamic and diverse team

About Our Client

Our client is a renowned international company with its headquarters in Brussels. They operate in diverse markets and have a strong global presence. As a leader in their industry, they prioritize delivering exceptional customer service and maintaining long-term client relationships.

Job Description

  • Manage and lead a multilingual customer service team, ensuring high-quality service standards and performance.
  • Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
  • Oversee customer inquiries, providing prompt and accurate resolutions while maintaining a professional and positive approach.
  • Collaborate with cross-functional teams to optimize processes, streamline operations, and improve overall customer experience.
  • Monitor customer feedback and implement necessary improvements to meet or exceed customer expectations.
  • Establish and maintain strong relationships with key clients, acting as a trusted advisor and ensuring their needs are met

The Successful Applicant

The successful candidate should possess the following qualifications and characteristics:

  • Fluency in three languages, including English, French, and another language (e.g., German, Spanish, Dutch, etc.).
  • Proven experience in a customer service management role, preferably within an international company or a global customer service environment.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, capable of building rapport with customers and stakeholders from diverse backgrounds.
  • Problem-solving mindset, able to handle complex customer situations and provide effective resolutions.
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.

What’s on Offer

  • Competitive salary and benefits package, reflecting the candidate’s experience and qualifications.
  • Opportunity to work in a vibrant and international work environment, collaborating with colleagues from various cultures and backgrounds.
  • Professional development and growth opportunities within the company.
Contact
Sophie Kersten
Quote job ref
JN-052023-6061395

Job summary

Sector
Logistics
Sub Sector
Customer Service
Sector
Healthcare / Pharmaceutical
Location
Brussels City
Contract Type
Permanent
Consultant name
Sophie Kersten
Job Reference
JN-052023-6061395
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Date limite: 10-01-2026

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