Workplace Experience Front of House

le contenu du travail

We are looking for a Workplace Experience Front of Housefor our Integrated Facilities Management business line.

What this job involves ?

The individual is representing the DWS Workplace Services locally and manages all involved subcontractors across the IFM scope of service.

General

• Provide a proactive approach to develop good working relationships with all involved parties
• Ensure the provision of a safe and healthy working environment and ensure compliance with all company policies and procedures as well as client site policies, procedures and working arrangements as required
• Ensure a professional image of JLL is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times

Human Experience

• Enjoy and excel working on a fast-paced environment.
• Be detailed oriented to deliver results timely and with the highest quality.
• Feel empowered to create memorable human experiences for the client, the internal JLL team, and the account’s OneTeam while upholding safety standards.
• Be a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
• Be a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
• Be open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
• Think “Workplace Experience”. Everyone in the organization is part of the team!
• Be a proactive, empathetic leader who brings a positive attitude to the workplace each day.
• Be a change agent who lives JLL’s core values, including: ethics, teamwork and excellence.
• Working with and for people is your passion!

Reception Management

• Daily management and regular meetings with local Security/ Reception supplier
• Hospitality SPOC
• Perform monthly scorecard review with supplier
• Review and update the reception SOP
• Develop and pilot service and technology improvements
• Site Operations Management
• Assist in other regional/local GBS Workplace Services activities
• Provide site communication and support the local client (HR) or JLL team in creating it
• Set up process documentation for initiatives and SOP work processes in general
• Support the development, implementation & delivery of training for yourself & the operational team

• Regularly interact with the counterparts in DACH and Europe to exchange ideas, approach towards initiatives and innovations
• Deliver services as defined in the relevant schedules of the Master Agreement
• Report critical & key performance measurements & achieve targets
• Seek for innovation and create a hospitable approach towards the client in your area of responsibility

• Work with Client and WEL to develop and implement improved/new processes that improve service to the client and /or reduce cost
• Develop and deliver saving ideas

Skills

• Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
• Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure - respond promptly with your personal spirit, however busy and whatever time of day
• Create memorable experiences with a warm, welcoming personality
• This position requires good organizational skills and process ownership is required
• Strong PC literacy and proven ability to manage daily activities using various systems
• Strong IT skills
• Self-initiative, responsibility, sovereignty and reliability
• High customer and service orientation. Flexible approach to meet client requirements
• Independent and at the same time team-oriented way of working
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency

• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Is a team player – able to cooperate and work well with others to meet targets