Helpdesk

☞ Brayton Global

View: 130

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: IT - Software IT - Hardware / Networking Information Technology

Industry:

Job type: Freelance

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Job content

Making an initial assessment of incidents, attempting to resolve
Recording and tracking incident and problem information in a ticketing system
Monitoring progress of incident resolution relative to the appropriate SLA
Managing the incident life-cycle, including closure and verification
Participate in reconfiguration and installation of PC environment
Follows standard service desk procedures & processes
Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources

Profile

Experience in a similar job is a plus
Excellent knowledge of all round IT (Office, hardware, Windows, ...)
Experience with ticketing systems (HP Service Manager Client...) is a plus
Knowledge of/or experience in ITIL environment is big advantage
Fluent English and French
Capable of working in an international and multicultural environment
Team player and strong communication skills
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Deadline: 31-12-2025

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