Incident Manager (Freelance)

☞ Certio

View: 150

Update day: 16-11-2025

Location: Brussels Brussels Capital

Category: Finance / Bank / Stock IT - Software IT - Hardware / Networking Information Technology Marketing / PR Sales

Industry:

Job type: Freelance

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Job content

For our customer in the insurance sector, we are looking for an Incident Manager Service Desk:
  • You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users throughout the group and managing the company’s outsourcing partners.
  • Together with your three colleagues, you will be the first point of contact for all IT-related problems experienced by end users in all branches.
  • You will provide first and second line support for all workplace-related topics.
- You will take care of on- and off boarding of internal or external employees.
  • In your role, you will provide training and guide internal customers in the use of their workplace tools.
  • You will report to the Siam Manager.
  • You proactively look for improvements to make the work of your colleagues as easy as possible.
  • You follow up tickets (Incidents, Requests, Problems and Changes) by making use of an ITSM tool.
  • You react pro-actively on any recurring incidents.
  • You will coordinate the Changes within your Domain
  • Adhere to ITIL Service Management industry standard processes.
  • You will lead the ICT helpdesk Team


Requirements

Your profile
  • You have proven experience as an IT support officer and Incident Manager
  • You have sound expertise in supporting Windows applications, laptops, mobile devices.
  • You have proven knowledge of a Microsoft domain environment. (AD, O365, network)
  • Experience in a financial or banking environment is a plus.
  • Holding Microsoft certifications is an asset.
  • You are able to prepare documentation and procedures for end users, both in technical jargon and in user-friendly language.
  • You are an excellent listener, have good interpersonal and communication skills, and enjoy working in a team-oriented, collegial atmosphere.
  • You are fluent both verbal and written in English and either French or Dutch.
  • You have a practical mindset and a can-do mentality which allows you to work independently.


Personal Competences
  • Planning and organizing
  • Communicative
  • Taking responsibility
  • Result oriented
  • Critical thinking
  • Independent
  • Flexible
  • Customer-oriented

Benefits

Freelance mission in Brussels, initially for 8 months with option tot extension.
Please apply using the button.


More info? Jimmy Strijbos - +32 496 59 33 89 - jimmy.strijbos@certio.be


Speak to you soon!

www.certio.be

CERTIO is a Specialised Talent Acquisition & Talent Management Service Provider, with excellence in Recruitment & Selection, Contracting, Assessments & Coaching. Certio is working with and for ICT, Finance, HR, Sales & Marketing and Executive Talent Profiles.
CERTIO delivers services for companies and candidates as a trusted HR Consultancy Partner.


www.certio.be | +32 3 808 09 53 | contact@certio.be
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Deadline: 31-12-2025

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