IT Retail Support

☞ Samsonite Latinoamérica

View: 106

Update day: 26-11-2025

Location: Oudenaarde East Flanders

Category: IT - Software

Industry: Consumer Goods

Job type: Full-time

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Job content

QUIÉNES SOMOS

Who We Are

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

DESCRIPCIÓN DE PUESTO

For its IT department based in the European Head office in Belgium, Oudenaarde, Samsonite is currently looking for a result-driven

IT Retail Support

As a dynamic member of the IT team in a multinational environment, you will be responsible to support the retail, omnichannel and other applications in the digital world. You will explore new environments with the latest new software’s.

The Ideal Candidate Will

  • Work directly with store personnel and operational management, to support retail and infrastructure.
  • Promptly resolve IT issues in the areas of retail, omnichannel, CRM, Order Management, …
  • Work closely together with internal IT project managers and subcontractors.
  • Make professional recommendations aiming at enhancing the end user experience.
  • Monitor the general behavior of daily processes and in cooperation with the team members, closely follow up incoming tickets and calls in order to give a good level of service and support.
  • Integrate and implement new processes and solutions into the existing system landscape.
  • Develop and maintain detailed and transparent documentation to offer adapted professional support.
  • Constantly provide relevant feedback to the appropriate internal teams, both to business and IT experts.
  • Support the roll-out of new projects or changes to existing processes.

Applicants Should Ideally

  • Be eager to learn new platforms in the area of retail POS software.
  • Have a background in IT.
  • Knowledge of scripting languages (Powershell, Python), SQL, servers & networking, hardware & drivers… is a plus.
  • Have experience with monitoring and log ingestion tools (Splunk, Microsoft Power Apps) for maintaining automated processes.
  • Be proficient in English.
  • Be highly customer-service oriented.
  • Be a team player and able to work in a multinational environment.
  • Possess excellent communication skills and the ability to communicate with tact and diplomacy.
  • Be proactive and demonstrate problem solving skills.
  • Be result driven.

Our offer

  • A unique opportunity to work within an international company with a strong brand image, major player and world leader in its category.
  • An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.
  • Working on a European level in a dynamic team.
  • A permanent position with a competitive salary package and attractive fringe benefits.

Travel is one of life’s greatest experiences. Are you ready to travel with us?

Great! Apply to this vacancy by clicking on below button and don’t forget to upload your resume.

ACERCA DEL EQUIPO

Why You’ll Love Working Here

  • Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
  • Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
  • Socially responsible. We want to minimize our products’ impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We’re as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
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Deadline: 10-01-2026

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