AAS-C001716 - ITSM Administrator (NS), Brussels - Mon 6th Sept
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Giorno di aggiornamento: 16-11-2025
Località: Brussels Brussels Capital
Categoria: Consiglio di amministrazione
Industria:
Contenuto del lavoro
DEADLINE DATE: MONDAY 6th SEPTEMBER 2021
Requirement Title: ITSM Administrator
Equivalent NATO Grade: A/68
IWC Work Location: Brussels, BE
Full time on-site: Yes
Required Start Date: 11-OCT-2021
Total Scope of the request (hours): 650
Required Security Clearance: NATO Secret
- Service Request Management
- create/update/remediate Service Requests (AOT, SRD, PDT) and foundation data needed Foundation data management
- create/update/remediate Support Groups, support group memberships, permissions
- create/update/remediate assignment rules/approvals, workflows
- synchronize foundation data between different ITSM instances Application Management
- Provide L1/2 ITSM toolset support
- monitor and optimize performance of ITSM Toolset installation
- verify/solve issues with developments/integrations and bugs
- application maintenance, patch installations Reporting
- create/update/remediate Smart Reporting reports Application Development
- analyse/design/document/test/development of small enhancement requests via the Developer tool
Requirements:
- Required Security Clearance: NATO Secret
- At least 5 years recent experience with BMC Remedy ITSM tool administration and related activities in a large scale ICT serviceoriented environment;
- BMC Remedy 8.1 Administrator certification;
- BMC CMDB Atrium Administrator certification with practical experience BMC Integrator;
- Experience:
- Using and creating reports in BOXI Business Objects XI and Smart Reporting; with installing, patching, upgrading BMC Remedy;
- In advanced troubleshooting BMC Remedy Application (e.g. Server logs, plugin, logs).
- ITIL Foundation Certification or higher.
Benefits:
Required Security Clearance: NATO Secret
Job Type: Full-time
Scadenza: 31-12-2025
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