Back Office Technical Cable (m-w-x)

☞ Adecco

Visualizza: 135

Giorno di aggiornamento: 11-11-2025

Località: Schaerbeek Brussels Capital

Categoria: IT - Software

Industria: Staffing Recruiting

Posizione: Entry level

Tipo di lavoro: Full-time

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Contenuto del lavoro

For one of our clients active in the telecom industry we are looking for a Back Office Technical Cable (m-w-x).

As CSR Back Office Technical Cable (m-w-x)
  • You assist Customers; first line contact centers and technicians regarding technical questions in order to serve our customers in a better way.
  • You analyze, solve, dispatch and follow-up on all trouble tickets and mails, in collaboration 3rd level teams (internal or external)
  • You detect incidents related to transversal products, services, applications with possible impact on customers and you apply appropriate priority & communication processes.
  • Furthermore, you inform customers continuously on the status of their problem according to the priority of the technical issue (internal and external customers).
  • You collect relevant information in order to prepare efficient communication towards our customers, management, partners and operational teams (proactively alarms, planned interventions and retro-actively for example incidents) and you translate technical information into customer language
  • Last but not least, you support the launch of new products and services (Friendly User Test) and think pro-actively about the required support. Duty role
Profiel

You Have
  • 1-2 years’ experience in a customer services environment.
  • Knowledge of contact center activities.
  • A strong interest in new technologies (Telco products, services, technical matters, network, data & Internet) and fast learning are assets.
  • Strong listening and communication skills.
You Are
  • In mindset and sometimes also in working hours you show a flexible attitude, because you will enter the ‘standby’ regime. You will also work once in a while on Saturday or Sunday.
  • You show your engagement by being an Orange Ambassador.
  • You communicate fluently in Dutch, French and English.
  • “Problem solving” and “Persuasiveness! “Are your daily moto!
Aanbod
  • An attractive salary
  • The opportunity to work in a comfortable environment
  • Extra-legal advantages
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Scadenza: 26-12-2025

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