BDM (Business Delivery Mgr)

Business Delivery Manager (BDM)

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Relationship Manager in the payment world looking to make a real impact on the world, join our journey!

The opportunity

In the Financial Services global business line you are part of the Client Delivery Management department (CDM), within the Chief Marketing Office (CMO) for the BeLux market. The Business Delivery Manager is the voice of the client towards our organization and represents our company to the client for the design and transition phase of the service lifecycle.

The BDM works closely together with the Key Account Manager and Operational Delivery Manager, as account team, in sustaining a true partnership with our clients.

The BDM acts as a SPOC and drives client centricity within the region to follow up on the client roadmap and take a leading role in the demand management process.

Your day-to-day responsibilities

The Business Delivery Manager is assigned to one or several clients and/or products and knows his/her clients’ organization, in order to

• Be the voice of the client towards our organization and represent our company to the client(s), be it for an assigned client portfolio, set of products and services or a combination of both;
• Detect opportunities and do intake of client’s demand and anticipate change requests and projects,
• Partner with Key Account Managers (KAMs) in the pre-sales process, act as bid manager and/or sales lead for certain types of offers. By doing so, the BDM acts as a business delivery leader and assures that the change/service is designed to match client’s needs, enabling the delivery to succeed.
• Drive client interaction, conduct governance meetings and report to clients on their portfolio progress (offers, running projects);
• Act as business relationship manager, translate between delivery and client side, pro-actively capture the voice of the client;
• Establish and follow up on client satisfaction improvement plans w.r.t. pre-sales and build activities;
• Provide client consultancy, with the responsibility to assist our clients with their portfolio, in alignment with the Chief Business Division Office (CBDO) product managers, and, possibly, supported by region’s CDM Business Consultants;
• Manage project delivery issues and monitor and control the quality of client project delivery (with CBDO and COO); be the next point of escalation with the project manager; participate in project steering committees, internally as senior user and externally as senior supplier;
• Oversee the account related Build ER recognition and reporting, control WIP and timely invoice, by actively following up on delivered efforts as well as on achieving (financial) project milestones.
• Ensure continuous synchronization with the KAM and ODM in the client account management “triangle” (KAM – BDM – ODM)

Signs of success

As a successful Business Delivery Manager, you drive and improve client satisfaction as well as our company’s business growth by doing what you do best: offer our services to fit to client needs and make sure we deliver as promised.

• Proactively seek customer feedback and take appropriate action. Always consider the impact of actions on the clients. Effectively manage and exceed customer expectations.
• Demonstrate a clear understanding of own actions on costs/profitability. Identify/address potential threats to delivery.
• Engages with people from other parts of Worldline to improve integrated service offerings and/or delivery.
• Negotiate to maximize Worldline’s commercial position while delivering client value.

Skills we can’t do without:

• You enjoy building strong and sustainable partnerships in a commercial context
• Negotiation skills
• Fluency in English and at least Dutch or French
• Leadership
• Delivery focus & Project Organization, with project or service management experience
• Payment or Fintech industry knowledge

Skills we’d like:

It would be great if you have experience in international assignments and with contract management.

Perks & benefits

Next to a rewarding salary, we offer a compelling technological environment that is modern and state of the art. Your colleagues are committed and responsible persons who are happy to share knowledge and experience with you. We offer room for personal initiative and innovation.

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

Learn more about life at Worldline oncareers.worldline.com