Bioinformatics Support Engineer

☞ Agilent Technologies, Inc.

Visualizza: 150

Giorno di aggiornamento: 16-11-2025

Località: Leuven Flemish Brabant

Categoria: Marketing / PR

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Contenuto del lavoro

We’re looking for a highly motivated bioinformatics scientist to join our remote Genomics Support team to help provide customer support on Agilent’s NGS analysis tools, including the Alissa Clinical Informatics platform.

This platform streamlines data analysis and variant assessment workflows-providing outstanding support from raw reads to draft reports, reducing workflow complexity and time.


As a Bioinformatics Support Engineer, you will assist customers with secondary and tertiary NGS analysis to efficiently prioritize, curate, and report genomic variants.


This role serves as customer contact on technical and troubleshooting cases. Support will include clinical customers and may deliver customer training/demos via WebEx. Works closely with sales, FAS, marketing, and R&D teams.

  • Provide online technical support to customers via phone and email
  • Efficiently troubleshoot and resolve customer’s technical inquiries
  • Provide customer-facing NGS data analysis support for Agilent Genomics customers
  • Logs tickets in Tech Support CRM; work closely with Informatics Support, R&D Teams
  • Work with external customers such as bioinformatics, clinical genetics, laboratory scientists
  • Fixing data analysis files
  • Visualizing and assessing specific genetic variants and analyzing NGS data
  • Analyzing results from NGS assays

At Agilent, we are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A space that fulfills an individual’s purpose in a significant way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.

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Scadenza: 31-12-2025

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