Business Analyst (23473, L 5)

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Business Analyst for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

DESCRIPTION OF TASKS
To enforce the sector of more than 25 colleagues, we look for a motivated and service
oriented business analyst to perform the following tasks:
 Definition and analysis of the business and technical requirements.
 Participation or leading functional working groups, progress meetings and meetings with
the users.
 Elicitation, analysis, specification, documentation, validation and management of requirements.
 Perform a qualitative functional analysis and produce structured documentation (UML
diagrams, Use Cases, Mock-ups, BPMN, etc.).
 Guide a small team implementing specific user features and ensure the agile methodology
in place is applied.
 Contribute to the planning by providing estimation of effort, timescale and resources
required for the successful completion of the development.
 Provide assistance and/or support in the resolution of production issues (3rd line).
 Collaborate with other teams inside and outside the unit, to ensure a correct integration
between applications.

Required skills

 Capability of integration in an international/multi-cultural environment, rapid self starting capability and experience in team working.

 Fluency in English (written and orally).
 Experienced in business analysis and gathering user requirements.
 Experienced in writing qualitative functional analysis and produce structured documentation (UML diagrams, Use Cases, Mock-ups, etc.).
 Experience designing multilayer applications and integration points.
 In depth knowledge of large organization administrative business processes.
 Strong capacity to give high-level presentations.
 Experience in SOA environments.
 Experience with async services.
 Experience with project management: planning, effort estimation, coordination.

Preferred skills
 Knowledge of Agile methodology.
 Experience as scrum master and/or product owner.
 Experience defining SOA and/or REST services.
 Experience designing user input forms in a broad spectrum of businesses.
 Experienced working in large teams.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

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You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team