Certified Agile Coach (20316, L5)

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Certified Agile Coachfor our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity!

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Are you looking to secure a career in a public sector environment? We would love to hear from you!

As Certified Agile Coach you will be responsible for:

• Definition and analysis of the business requirements.
• Participation or leading functional working groups, progress meetings and meetings with the users.
• Perform a qualitative functional analysis and produce structured documentation (UML diagrams, Use Cases, Mock-ups, BPMN, etc.).
• Guide a small team implementing specific user features and ensure the agile methodology in place is applied.
• Contribute to the planning by providing estimation of effort, timescale and resources required for the successful completion of the project.
• Get mindset in place, so everyone understands why doing Agile (before the what and the how)
• Self-organisation of agile teams:

• improve sprint planning/estimation meetings, valuable retrospectives for continuous improvement (and integrate actions in backlog), backlog grooming sessions, daily standups, demos: in ALL teams to become ceremonies that deliver value;

• translate from AWP objectives into PI objectives by the teams;

• get focus on team objectives (in line with the MVP) per sprint;

• get focus of (proxy) product owners and analysts on identifying the MVP and backlog items to delay not adding enough value for it, while identifying the others; refine in stories that are testable and can be released as delivering value in themselves (as less as possible needing other stories to be delivered with them);

• get focus of team on delivering, prevent big upfront analysis, while guaranteeing a qualitative backlog focused on the (next) MVP and involve team members in preparing and defining analysis and stories (early and regularly); limit ‘work in progress’;

• create more openness/transparency in teams (welcome feedback = gift to grow, experiment with improvements);

• improve alignment with/ownership of business;

• teams getting more self-organised (taking decisions, analyzing impact on others and involving others where external expertise is needed) and less dependent from management;

• teams becoming more autonomous by developing multi-functionality/T-profiles (now each time again wanting to mingle with resources, or preferring to wait for another team member to deliver his/her part instead of participating in the work); learn to decide in team;

• making communities work on transversal topics;

• improve agility (by collaboration, processes, automation) in testing, release management and versioning (devops);

• integrate ‘operational’ work (mainly production support) in the agile planning;

• integrate the new ‘back to office’ with off-site working that will remain (100% for most developers).

• Split between PO and scrum master and tech lead role, based on different concerns; also in production support.
• Coach scrum masters to become internal Agile coaches of the team.
• Find solution for teams with major role in operational/transversal support combined with project developments (use Scrumban if possible).
• Adapt Jira (and Align, Tempo; within constraints at Unit level) and Wiki/Confluence, and implement (selected) valuable metrics for teams.
• Coach sector management to the new role, being more in support mode and less in command and control mode; redefinition/rebalancing of overloaded Project Manager and Product manager role (too much micromanagement) by more delegation to and collaboration between teams.
• Investigate shortening of sprints (from 3 to 2 weekly sprints, keeping the sprint demos for IT and business).
• Extend alignment from teams with business

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Required skills

• Ability to participate in multi-lingual meetings, good communication skills.
• Certified Agile coach with hands-on experience in coaching several teams to more agility, and in having taken the role of scrum master in a development team for at least 2 years.
• Capability of integration in an international/multi-cultural environment, rapid selfstarting capability and experience in team working.
• Fluency in English (written and orally).
• Experienced in business analysis and gathering user requirements.
• Experienced in writing qualitative functional analysis and produce structured documentation (UML diagrams, Use Cases, Mock-ups, etc.).
• Ability to apply high quality standards.
• Experience with project management: planning, effort estimation, coordination.

Preferred skills

• Fluency in French (written and orally)
• In depth knowledge of Agile methodology
• Ability to cope with fast changing technologies used in application architecture and design
• Large experience in project management
• Usage of project management tools
• Experienced working in large teams

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.
• Pension

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Excellent Salary

Corporate Benefits Package

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team