Customer Journey Expert - Fraud Prevention

Visualizza: 130

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Meccanico / Tecnico Manutenzione

Industria:

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Contenuto del lavoro

Ensuring the customer journey experience by helping minimise fraud within the Fraud & Security tribe.

What you’ll do

You and your squad are responsible for end to end customer journeys related to electronic signature.
You build and continuously improve the customer journeys. You look for innovative, safe, cost-efficient and customer friendly improvements for these journeys, and you implement them together with the rest of the squad.
You will think about new solutions and performing customer-research to test your concepts. When refining the solution, you will work with UX and channel experts to optimize the journey.
You ensure a smooth rollout of electronic signature solutions while you will also be responsible for the information in our channels online and the instruction for the colleagues in the other tribes when needed.

Profile

Have experience in designing and continuously improving processes and customer journeys
Have good analytical skills for measuring and optimizing customer journeys
Strong affinity with IT; knowledge about recent developments in electronic signature industry is preferred
Have experience in working in an Agile environment
Be able to adapt your level of (technical) detail based on your audience. You can put yourself in the shoes of your customer and imagine how they would expect our applications to work
Be pro-actively asking for feedback and don’t hesitate to give feedback to others
Have a relevant experience as a Customer Journey Expert (5 years min)
Be fluent in English, both in writing and speech
Be a hands-on team player, while autonomous and organized

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