Customer Service Associate

Contenuto del lavoro

Customer Service Associate in our Warehouse & Distribution location in Willebroek is responsible for handling our (global) accounts from end-to-end. Understanding their supply chain, to be able to handle the part through our warehouse/cross-dock facility; also understanding the steps before and after the cross docking at Willebroek.

We offer

• An exciting and attractive career in an ambitious environment with the possibility of continuous professional and personal development
• Local and global career opportunities with the Group
• Significant exposure to other Senior stakeholders within and outside the business
• Attractive salary and benefits to match the successful candidate’s skills and experience.

Key responsibilities

Execution Responsibility:

• Coordination and management of day-to-day operations for your customer: import/export supply chain tasks: carrier releases, custom formalities, transport/warehouse planning, follow-up/update system data, carrier bookings, document requesting, escalate and solve client-related issues…
• Solving daily operational in/outbound-issues; continuously interacting with the various stakeholders: Inbound department, trucking companies, shipping companies, warehouse, origin teams, key account management, and the customers.
• Keep customers informed of information pertaining to their cargo and general developments. Serve as single point of contact for your client.
• At all times responsible for continuously identifying, documenting and materializing process improvements for your assigned customers.
• Handle non-conformance issues through improved processes and procedures.
• Ensure origin and destination data quality is kept at required levels, as well as keeping track of vendor performance
• Think on behalf of the customer
• Be aware and understand the profit and loss rate and budget applicable for your clients
• Support KAM in delivering their customer development ambitions
• Manage information flow towards customs department
• Manage accurate and in time invoicing towards the customers
• Manage documentation flow towards customers
• Ensure effective follow-up and archiving of discrepancies.

Engagement Responsibility:

• Good communication skills
• Good interpersonal skills, the ability to work with others and through people and the organization.
• Sense of urgency, initiative and independent competitive drive to get things done.
• Pro-active, professional and hands-on mentality
• Result oriented
• Continuous improvement with a drive to continuously challenge and improve processes
• Absolute team player
• Ability to cope in a constant changing environment
• Ability to manage stress
• Flexible
• Enthusiastic
• A positive ‘can do’ attitude Understanding and passion for driving Operational Excellence in the business

We are looking for

Required Skills

• Native Dutch speaker and English language skills, spoken and written
• WMS, TMS and ERP systems experience is a definite plus.
• Advanced computer skills – Microsoft Office software, especially MS Excel and the ability to learn new systems quickly.
• Knowledge in ocean and airfreight shipping
• Outstanding verbal, written, presentation, communication skills
• Teamwork
• Pro-activeness
• Good time management
• Flexibility

Preferred Experience

• Minimum of 3 years of experience freight forwarding logistics (ocean and air) and customer service environment, experience in warehouse is a definite plus
• Higher education or equal by experience