Customer Service Rep Benelux - Flemish/French

☞ LivaNova

Visualizza: 140

Giorno di aggiornamento: 26-11-2025

Località: Zaventem Flemish Brabant

Categoria: Altra

Industria: Medical Equipment Manufacturing

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Join us today and make a difference in people’s lives!Essential Duties And ResponsibilitiesThe aim is to ensure the correct and reliable processing and execution of orders received in the complete end to end Order Fulfilment Process within LivaNova UK Ltd ERP System (SAP).Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
  • General order processing (order verification, order entry, electronic filing) and Returns process in accordance with LivaNova SOP s
  • Handling Customer Interactions – telephone/email
  • Monitoring of on-time delivery
  • Purchase orders management for local warehouse replenishment and car stock replenishment orders
  • Returns and credit notes management
  • Handling product and service complaints (e.g. transport damages), recording and performing the necessary actions to resolve
  • Local shipments management where necessary
  • Support sales and local management with any inventory stock takes (field stock/consignment stock) specifically updating SAP with appropriate adjustments as and when required to do so
  • Support Commercial Team in regard to the End to End Order Fulfilment Process
Education And/or Work Experience Requirements
  • Strong Knowledge of Flemish/French and also English, spelling and math skills
  • Strong computer and ERP skills – SAP experience an advantage
  • Ability to manage multiple tasks and priorities
  • Ability to work independently
  • Ability to communicate effectively and employ diplomacy and tact both orally and in writing
  • Ability to analyze and interpret incomplete or inconclusive information
  • Oral and written comprehension
  • Communication Skills
  • Mathematical reasoning
Our Commitment To Diversity & InclusionLivaNova values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent and free from unlawful discrimination.Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.Background Checks At LivaNovaUpon successful completion of the hiring process an offer may be extended. Please note, LivaNova reserves the right to conduct background investigations and/or reference checks on all its potential employees, where permitted by local legislation. This offer therefore, is contingent upon a clearance of such a background investigation and/or reference check, and can be rescinded, where permitted by local legislation, based upon data received in the background check and/or refusal to cooperate with or any attempt to affect the results of this check.Notice To Third Party AgenciesPlease note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
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Scadenza: 10-01-2026

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