Customer Success Delivery Lead - Brussels

Contenuto del lavoro

• Serve as the primary partner of our customers and help them increase the adoption of our solution.
• Build and maintain strong client relationships, understanding their business goals and challenges.
• Proactively address customer issues, gather feedback, and provide timely solutions to enhance customer satisfaction.
• Facilitate smooth onboarding for new clients, ensuring a clear understanding of software features and integration into their workflows.
• Engage in proactive collection and communication of customer feedback, issues, and market trends to internal teams at WHISE, influencing ongoing product improvements.
• Monitor customer usage patterns to identify opportunities for additional features or enhancements.
• Provide training sessions, create and update educational materials, and conduct webinars to help clients utilize the SaaS product effectively.
• Identify and act on upselling and cross-selling opportunities based on evolving customer needs, in close collaboration with the sales team.
• Hold (at least) a bachelor’s degree, preferably in Engineering, Computer Science, Economics or equivalent.
• Proven 2-3 years of successful experience in project delivery, project management, process improvement, incident management and service delivery excellence.
• Exhibit a passion for exceeding customer expectations and for helping customers solve problems with product-based solutions.
• Possess strong multitasking abilities to efficiently manage multiple small projects in an agile way.
• Showcase exceptional team player skills coupled with an entrepreneurial spirit.
• Thrive in a high-paced delivery context.
• Fluent in French and English AND Dutch.
  
  

• Keen interest in the real estate industry.
• Showing initiative and being proactive are key in this role.
• Excited about driving and tracking a consistent engagement process with customers.
• Possesses excellent organizational, project management and problem-solving skills: taking and keeping ownership until the matter is resolved is essential for you.
• Adept at multitasking, paying meticulous attention to project details.
• Possesses excellent listening, communication, and presentation skills.
• Collaborative team player with a "doing whatever it takes" and "can-do" attitude.
• Demonstrates curiosity, a willingness to learn, and a keen interest in self-development.
• Being familiar with tools like AZURE, Salesforce, Hubspot and/or JIRA are a strong plus.
  
  

• Clients in Belgium and France
• Head of Customer Success & Services
• Customer Support Analyst
• Sales & Marketing team
• Product Owners / Business Analyst
• Developers
• Whise offer the opportunity to make a difference in the international expansion of WHISE providing solutions for the real estate sector.
• You’ll have a direct and concrete impact on the company and its long-term strategy, with a clear contribution to the growth.
• They offer a unique experience of collaboration with leading real estate companies.
• They offer a challenging job in a dynamic company at the forefront of innovation in emerging technologies.
• They offer personal development opportunities to further build your skills.
• A very complete package besides your monthly salary, that includes a mobility package, home-working allowance, meal vouchers, health care insurance, a cafeteria plan, a yearly bonus based on collective results etc.
• They invest in a healthy and attractive workplace.