Customer Support Specialist Toyota Diest

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Job Description

We are looking for a Customer Support Speciaist at Diest for Toyota.

TOYOTA is one of the world’s largest automobile manufacturers and a leading global corporation.

The Customer Support Specialist will be part of the Operations Control Division, Customer support department.

Parts Supply Chain Group mission is to deliver the right product (service parts, accessories and information) at the right time, through lean integrated logistics, exceeding Customer & Stakeholder expectation,

with engaged members realising a sustainable future.

These parts arrive from different suppliers or plants all over the world to Diest (Belgium), where they are distributed directly to the final customer or to our Regional Depots/ National sales companies.

Our Network structure staffs 1500 Toyota members, we deliver to over 3500 dealers and 44 regional warehouses within Europe, Russia and North Africa.

You will be part of Operations Control Division, Customer support department:

Our Mission is to ensure that the current and future needs and dreams of our customers are at the heart of PSCG. Based on customer voice, we continuously drive performance improvement activities so that we continue to grow successfully towards a mobility company.

Your Responsibilities

• A portion of the national sales companies will be assigned to you and for which you take full ownership.
• You establish a good relationship with the customers assigned, in order to understand & translate their needs and dreams. Based on this, you drive organisational improvement across supply chain functions.
• Helping the customer, will be a core task for you. On a daily basis you will interact via phone or email to answer their questions, solve their problems and direct them to the right person within TME organisation. This can be on various topics such as product orders, claim handling, returns, customer set up or maintenance.
• You analyse, monitor and interpret the business performance through use of reports.
  
  

Having a problem solving and coaching mindset, you are able to develop appropriate behaviour in order to improve the performance. Both external customers and internal related divisions can be involved.

• After getting experience in Toyota principles such as TPS and Sell1 buy1, you will educate customers on these principles.
• As you take leadership in cross functional improvement projects, you will have the opportunity to work with diverse departments (transport, operations, procurement, sales,…) and to align direction with top management
  
  

Profiel

Education level: You have a bachelor or Master degree in Supply Chain or Logistics. Related discipline such as Engineering, Economics or Business Management are also welcome to apply.

Professional, effective and respectful communication is required, both verbally and written.

A passion for communication is therefore key. As business language is in English, you speak & write it fluently

If you are fluently in Dutch, this would be a plus.

Serving the customer makes you happy ??

You enjoy working in a team and understand that diverse personalities & perspectives provide better solutions

The combination of being an active listener and using your people skills, makes you are a team player able to build strong professional relationships

You see challenges as a development opportunity and demonstrate flexibility when required by the team or business

Functionally you have a strong knowledge of Office 365 applications (excel, access, PBI)

Toyota is a fact based company and kaizen is our middle name, hence you will need to switch between analytical and creative thinking.

As the range of tasks is broad, strong planning and organisation skills will be needed.

They will help you to be in charge of your own journey and to take action with minimal direction

Agile to learn new culture, skill, and knowledge as environment, society and customer’s

You are willing to work fulltime

You are available quickly and open to a temporary assignment

Aanbod

A full-time assignment of at least three months, extension is possible.Nice salary with fringe benefits such as meal vouchers of €8 per day.Home working opportunities (hybrid)

Interesting sliding hours (work life balance !)

Great employer on your resume

The possibility to partly determine the job content yourself

We offer?a dynamic multicultural work environment and the opportunity to be part of a highly motivated team where collaboration, creativity, courage, and curiosity play an important role. You will be working on exciting projects and benefit from a thorough on the job development, coaching and training.

Your commitment will be rewarded with a comprehensive renumeration package, including a bonus scheme and interesting extra-legal benefits. We provide flexibility to take care of both your career and your personal life by providing hybrid work environment with structural possibility to both work from home & collaborate in the office. You can also take your work abroad for up to 20 days/year.

At Toyota Motor Europe, we are committed to providing equal employment opportunity to all. All of our recruitment decisions are based on the individual and their qualifications along with the job requirements. The selection process is without regard to nationality, gender, age, ethnicity or disability. We do not tolerate harassment or discrimination as our individual experiences and overall diversity is our key strength. Together we have the power to make a positive change and go beyond the ordinary.

If you need any specific consideration for the interview process due to disability or any other reason, please let the recruiter know.

Interested ? Please apply online with an english resume and keep an eye on your mail/phone as we will contact you.