Digital Workplace Technology Unified Communications Squad Lead

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Make your mark for patients.

We’re here because we want to build the future and transform patients’ lives for the better.

At UCB, our people are our experiences and achievements, our passion and drive. That’s why we’re looking for talented individuals with diverse backgrounds and experiences - not just the best and brightest, but those who care about making a meaningful difference in the lives of patients. We promote an environment of diversity, openness, and respect where people can make valuable contributions.

An exciting journey lies ahead. Will you join us in pushing the boundaries of what’s possible?

Creating valuable, unique solutions for our patients, our employees and other stakeholders is our core at UCB IT. We continue to push the bar higher to ensure our solutions provide a first-class user experience, are of top quality, always safe and secure, and exceed our users’ trust standards.

Are you an amazing Digital Workplace Technology Unified Communication Squad Lead eager to join our IT department,based in our Braine l’Alleud office in Belgium?

As a Digital Workplace Technology Unified Communication Squad Lead you will define and be accountable for the implementation of the different technology plans defined into the Digital Workplace Technology Team roadmap. As Subject Matter Expert, the role will able you to make time and cost estimates for the different implementation activities.

This role will have to work closely with his direct reports in order to influence the technology roadmap but also to understand the business requirements to deliver value for patients.

You will contribute by:

• Acting as Service Owner on the Unified Communications Solutions (UCaaS)
• Driving the activities of the Digital Workplace Technology team roadmap focusing on the end user communications channels (e.g. Teams calls & video’s, Internal Webinars, Live Web conferences…) and devices (e.g. common area phones & analog phones)
• Developing a unified communication strategy that delivers productive & positive digital employee experience.
• Translating the strategy into a tactical & consistent launch plan for the multiple technologies
• Harmonizing the product & services portfolio within the unified communication ecosystem.
• Being responsible for the roadmap for the unified communication area. Developing and maintaining the roadmap to deliver clear business value.
• Transforming the operational models to make it consistent, resilient, and future-proofed
• Recommending program/project approaches and submit time and cost estimates
• Understanding business requests for service enhancements and undertakes cost evaluation, standards review and prioritization
• Developing and manage expenses within approved budgets
• Driving the implementation of the technology plans in order to deliver superior user experience
• Following up closely with the delivery team the correct ‘on-the-field’ implementation of the multiple solutions.
• Leading, planning and managing business / solution design, configuration, implementation, and qualification
• Acting as a Subject Matter Expert: understands in depth the Unified Communication area of technology
• Creating employee awareness, adoption and excitement by creating change management activities related to Unified Communications ecosystem
• Providing leadership and direction to a team that consists in internals, externals and offshore resources
• Ensuring a consistent E2E support experience across the portfolio.
• Closing partnership with Global Service Desk team to ensure processes exist to support efficient call resolution and call escalation
• Ensuring smooth service transition to the IT Operations Center of Excellence
• Building partnership among key stakeholders and technology partners to support hybrid work and manage the ecosystem of partners (contract management, vendor management,…)
• Leading the Unified Communications team (internals & externals) following the agile methodology

Interested? For this position you’ll need the following education, experience and skills:

• A Minimum 7-8 years’ experience in:
• An IT/Telecom regulatory environment
• Developed in depth Telecommunications/Unified Communication landscape (MS Teams Direct Routing, Voice Services, SIP Trunk, ISDN, DDI Management, Call & Contact Centers, Audio & Web Conferences, IP Telephony Devices)
• As an option - Has developed in expertise in Microsoft cloud technology landscape (Office 365: SharePoint online, Teams, Yammer, OneDrive for Business, Skype for Business Online, Exchange Online,…) for both technical and functional capabilities
• Ability to communicate and build relationships outside IT
• Data Analytics expertise
• Deep expertise in IT platform management
• Partnership Management
• Stakeholder Management
• Business Case Development
• Global Teaming and Remote Collaboration
• Being able to work with an agile mindset
• Explains complex issues and works to build consensus
• Good understanding of Change Management Strategy

Management and leadership skills:

• Can Do Attitude
• Quality & Results oriented mindset
• Problem Solving
• Collaboration skills
• Project Management
• People management & intercultural competence
• Team spirit
• Excellent written and verbal communication & presentation skills
• Be able to deliver fast and with quality

Why you should apply

Being a part of UCB IT means working with the latest technologies on innovative projects with teammates from around the world. Together with us you’ll discover a place where you can express your full potential as well as develop professionally, experimenting in new and different areas.

We place an emphasis on continuous learning, collaboration and impact while putting efforts into cultivating a workplace culture where everyone feels included, respected and has equal opportunities. Through meaningful recognition and a motivating atmosphere, we aim to provide an optimal experience by caring about and valuing our global, diverse employee community – just as we do for the patients we serve.

If you believe you are the perfect match to join us on our pioneering adventure, then we invite you to apply and tell us more about your profile and motivation.

About us.

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are around 7,600 people in all four corners of the globe, inspired by patients and driven by science.

At UCB, everything we do start with a simple question: “How will this create value for people living with severe disease?”. We are on a journey to become the patient-preferred biopharma leader by delivering medicines and solutions that improve lives. We want to ensure the creation of patient value, now and into the future, while contributing to a society where a population of 8 billion people and more should be able to live a good life within limited resources of one planet.

Curious to know more? Please visit our website www.ucb.com.

UCB and its subsidiaries encourage diversity and inclusion in the workplace; we are an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity.