IT Associate

☞ United Nations High Commissioner for Refugees...

Visualizza: 115

Giorno di aggiornamento: 16-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

Industria:

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Contenuto del lavoro

Eligible Applicants


This position is advertised open to internal and external applicants.


Procedures and Eligibility


Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS/Rev. 2).


Duties and Qualifications


IT Associate
The IT Associate is part of the Admin unit within the UNHCR Representation for EU Affairs (REUA). S/he will work under the supervision of the Admin Officer. Advice may also be provided by relevant functional units at Headquarters. The appointee will have contacts within the organization and outside the duty station in countries and offices under the purview of REUA (Belgium, Luxembourg, The Netherlands, Ireland, LO to EASO in Malta and LO to FRONTEX in Poland). At HQ request, s/he may have to travel to country offices within Western Europe.

Duties and responsibilities include:
  • Support to the local area network in the UNHCR office to ensure a smooth and faultless use to all Users. This includes trouble shooting, maintenance of network software and the management of shared disk resources.
  • Provide technical supervision and guidance to locally recruited staff and ensure that ICT equipment is fully operational at all times. Internally, the incumbent liaises directly with own Service Delivery Team on a daily basis as well as with end users to clarify, analyse and resolve reported issues.
  • LAN installation/configuration and support, network implementation support, back up support as of e-Safe/SharePoint.
  • Liaise with external service support such as Wipro and national providers, as required, to resolve/escalated technical issues.
  • Support computer applications to meet the needs of UNHCR operations and programmes;
  • Installation of standard UNHCR software and platforms, ensuring that systems installed meet their objectives and are operational at all times. Ensuring that the installed systems are well customised and configured to function efficiently and are cost effective.
  • Responsible for the introduction of Microsoft Office365, Videoconference and teleconference tools and ensure that proper training is given to staff and hence develop training material to be used for this purpose.
  • Anti-virus software installation, update, running virus checks in the computers
  • Upgrade of computers (hardware) within the offices to current UNHCR standards and subsequent installation of the new software platforms.
  • Responsible for any support and maintenance required for local applications. The incumbent will also assist in the necessary maintenance on locally developed applications used within the region under the supervision of Reg. ISS.
  • Manage the inventory of all IT related equipment including maintaining records of all new installations, redeployment, write-offs;
  • Facilitate the procurement process to ensure that spare parts are obtained in a timely manner and that equipment is serviced regularly;
  • Assist and support UNHCR Offices in maintaining the Asset Track system;
  • Prepare a monthly summary/report of all tasks carried by the IT Section;
  • Prepare a weekly/monthly tasks list for all technical tasks to be carried out;
  • Perform other duties as required.

Required minimum qualifications and professional experience
Essential:

  • Post-secondary courses in Information Technology and other relevant computer training from technical school/institute.
  • 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Desirable:

  • Completion of UNHCR Learning Programmes or specific training relevant to function of the position such as: End-user Training (ICDL, MS Office, Windows, etc.), ICT Professional Training, (Data Analytics Using Power BI, Microsoft Exchange Server, ICT Information Security Awareness Training, How to Use WebEx, etc.).
  • Experience using Microsoft 365 applications. Knowledge of CISCO telephony systems an asset.
  • Demonstrated experience in Information Technology from other international or UN organisations.

Functional Skills
IT-Computer Literacy;
TR-Training/Coaching/Facilitation;
IT-Microsoft Office Productivity Software;
(Functional Skills marked with an asterisk* are essential)



All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.


Position Competencies


Competencies as defined in Job Profile


Language Requirements


Excellent knowledge of English and French are essential.


Additional Information


Applications will not be acknowledged. Not signed, incomplete and late applications will not be accepted.
Only shortlisted candidates will be contacted. Shortlisted candidates will be required to sit for a written test and oral interview.

The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Candidates who are not nationals of Belgium must hold a valid residence/work permit in Belgium at the time of application;

UNHCR strongly encourages qualified female applicants to apply. UNHCR seeks to ensure that male and female employees are given equal career opportunities. UNHCR is committed to achieving workforce diversity in terms gender, disability, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. All applications will be treated with the strictest confidentiality.

UNHCR has a zero-tolerance policy against Sexual Exploitation and Abuse (SEA). SEA is unacceptable behavior and prohibited conduct for UNHCR personnel. It constitutes acts of serious misconduct and is therefore grounds for disciplinary measures, including dismissal.


Closing Date


The deadline for the receipt of applications is Sunday, 21 November 2021, at 23:59 CET.
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Scadenza: 31-12-2025

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