IT Support Specialist

Visualizza: 102

Giorno di aggiornamento: 27-11-2025

Località: Brussels Brussels Capital

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione

Industria:

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Contenuto del lavoro

Nature of the tasks :

Service desk agent, incident agent and analyst, problem agent and analyst
Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
First and second-line support: remote and on-site support
Recording & tracking incident information
Recording & tracking Problem information
Participating in reconfiguration/installation of PC environment
Documenting operational support procedures
Drafting technical content for knowledge database
IT support specialist must be able to perform all tasks of a service desk operator
Testing and administration of applications
Liaising with system administration and database administration for execution of administration tasks

Your skills :

Min 3 years of experiences as IT Support
Fluent in both English/French both written and oral
Part of the consultants needs to be fluent in German both written and oral as well
Very good communication skills
User oriented
Very good skills in all of the MS office applications
ITIL V3 Foundation Certified is a plus

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