Local IT Technician

Contenuto del lavoro

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can’t resolve.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

Key Responsibilities

· Face to Face IT support of users;

· Hardware installation, movement and de-installation;

· Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);

· Maintain, analyze and solve end user computing problems both hardware and software;

· System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;

· Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC’s.

· Software, patches and updates installation using MS SCCM;

Professional skills and required qualifications:

· Minimum of 3 Years’ experience in an IT Support Role

· Good English and Dutch language skills, verbal as well as written.

· Mastery in Windows 10 and MS Office 365 environment;

· Hardware problems diagnose skills (PC’s, laptops, printers etc.);

· ITIL certification is an advantage and ServiceNow skills very welcome;

· Knowledge of remote administrative tools in Windows 10 environment;

· Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;

· Working knowledge of Active Directory and Exchange;

· Experience of Cisco desk phone system;

· Familiar with printer and multi-functional devices connected to a network;

· Willingness to learn new technologies;

· Positive, helpful can do attitude and ability to work with others;

· Strong communication skills, service delivery orientation;

· Ability to cope with stress and workload;

Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications

Job Types: Full-time, Permanent

Benefits:

• Company car
• Eco vouchers
• Food allowance
• Hospitalization insurance

Schedule:

• Day shift
• Monday to Friday

Work Remotely:

• No