Network Engineer

• As a network engineer you’ll have responsibility for setting up, developing and maintaining our backbone network as well as customer’s network.
• The person will be responsible for providing support to our level 1 support team and troubleshoot any problems that arise.
• You may also be involved in designing new networks/services together with the network architect.
• He/She will ensure the integrity of high availability network infrastructure to provide maximum performance to our customers which are Municipalities, administrations, hospitals and Police.
• He/She will show technical understanding as well as empathy on customers issues.
• He/She will complete all information’s related to the issue and/or configuration in the knowledge database/documentations.
• He/She works as technical support (level 2) on the customer network and services to his customers, and will know at least one of those environments:

• He/She will participate into presales meetings with the customers to understand the business needs and transform them into network design
• He/She will validate quotes from the sales department on their technical aspects and adequation to the customers’ needs
• He/She will give support to the other competence centers (ucc / voice / IT) on network related questions
• The work environment bid a huge diversity of technology exposure on applications, network, voice and video products.
• This position assures to the person a learning curve in a lot of different technologies.
• After the outsourcing period, there are evolution opportunities as product specialist and being involved in the services design and/or projects delivery

• Works in collaboration with the operations team and the architect
• Report to the LAN/WLAN Competence Center Manager.
• Builds strong team relationships with other Network Engineers.
• Connects directly with end customers and vendors.
• Builds effective working relationships with customers while solving their issues.

• S/he will have a direct communication with the customer
• S/he will provide level 2 technical support to end customers on the different technologies, products, and/or solutions with a special focus on Unified Communication and LAN services.
• S/He will provide the next steps of troubleshooting in case of need
• S/he will share his/her knowledge with other people in writing technical issues and solutions in order to enlarge the knowledge database and documentation.
• S/he will escalate the problems to the team if the issue is not to be solved at his/her level.
• S/he will escalate some specific problems to the product manager and/or to the Operations Manager for product enhancement.
• S/he will work closely with his colleagues to achieve common goals.
• S/he will strive to technical excellence and expertise.

Requirements