Onsite Service Desk Specialist

☞ Astreya Partners

Visualizza: 155

Giorno di aggiornamento: 16-11-2025

Località: Aarschot Flemish Brabant

Categoria: IT - Software IT - Hardware / Reti Tecnologie dell’informazione Consiglio di amministrazione

Industria:

Tipo di lavoro: Full-time

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Contenuto del lavoro

What this Job Entails:
The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
Scope:
  • Applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate scope
  • Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
  • Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
  • Maintain equipment inventory, including processing RMAs and ordering new equipment.
  • Maintain physical presence at designated service locations and time for employees to pick up the user’s computer, or deliver to the end-user.
  • Participates in monitoring, updating and maintaining tickets in a defined ticketing system.
  • Responds to tickets, contacts users and plans workload.
  • Update, track and escalate the ticket to appropriate levels/group for resolution as required.
  • Sign off on closed tickets with the user to include follow up specifically to the end user.
  • Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
  • Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
  • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Ability to work independently with minimal supervision
  • Excellent coordination skills and a team player
  • Ability to identify issues and escalate as needed
  • Excellent written and oral communication skills
  • Strong interpersonal and customer service skills
  • Knowledgeable about hardware, software, and network troubleshooting
  • Understanding of software application use and installation
  • Ability to resolve technical issues under pressure
Preferred Qualifications:
Physical Demand & Work Environment:
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
What can Astreya offer you?
  • Employment in the fast-growing IT space providing you with a variety of career options
  • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
  • Introduction to new ways of working and awesome technologies
  • Career paths to help you establish where you want to go
  • Focus on internal promotion and internal mobility - we love to build teams from within
  • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
  • Education Assistance
  • Dedicated management to provide you with on point leadership and care
  • Numerous on the job perks
  • Market competitive compensation and insurance, health and wellness benefits
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Scadenza: 31-12-2025

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