Operation Officer Customer Service

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Role Description :

We are looking for an Operation Officer/ Call Center / Customer Service :

• Handle incoming calls, questions and emails.

• Ensure day-to-day contact with our end customers.

• 1st point of contact for our customers.

• Provide correct answers to our customers’ questions.

• Ensure the correct dispatching to the various departments.

• Inform the customer about the status of his request and the solution of his incident.

• Ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions.

• Report recurring problems.

• Provide support to colleagues to have a good impact on customer.

Required experience and knowledge :

• A first experience in the domain is a plus

• Interest in finance and banking (products)

• You have a good knowledge of Office 365. Degree & Experience :

• FR / NL required, EN is an asset.

Degree & experience :

• At least Secondary Education Certificate Attitudes & Behavior:

Attitudes & Behavior :

• Quality & Result minded

• Able to work independently

• Stress resistant and flexible

• Customer-oriented and analytical mind.

• Analytical Approach

• Assertive

• Comfortable speaking

• Negotiator

• A great Team Spirit

Job Types: Full-time, Permanent contract

Schedule:

• Day shift
• Monday to Friday

Language:

• French (Required)
• Dutch (Required)

Work Remotely:

• Temporarily due to COVID-19