Project Support Officer

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ABOUT US

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

ROLE

The EMEA Services Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings, delivers a scaled and consistent client experience, and employs methodologies through the following centres of excellence;

• The Customer Operations team provides high quality customer support across assigned regions from multiple delivery centres.
• The Engineering team provides automated and scripted innovative migration and implementation activities in order to achieve maximum efficiency, consistency, and performance.
• The Licence Consulting team provides expertise in optimisation and compliance services to clients on-premises or in the Cloud whilst maintaining cost efficiencies and savings.
• The Service Design & Delivery team, and each of its subfunctions, leads on designing client solutions in partnership with Insight’s clients before planning and executing end -to-end engagements.
• The Digital Innovation team explores and drives first-of-type innovations around technology including Artificial Intelligence (AI), Big Data, Advanced Analytics, Internet of Things (IoT), Connected Sensors, and Robotics.
• The Technology Solutions Group, through technology and business practice leadership, takes responsibility for the overall service strategy, and subsequent solution, and services development by a team of solution developers, product designers, and agile leaders. TSG also governs the repeatable processes, tools, and automation underpinning Insight’s service delivery.

Complementing each of the centres of excellence is the Service Delivery Management team, located in every country, which manages the client experience and ensures a truly client -centric approach across EMEA, and also the Services Operations & Transformation team which drives operational excellence and business improvements across all areas within the Services Delivery function.

The Project Support Officer resides within the Service Design & Delivery area of the EMEA Services Delivery function and, specifically, within the Project Management Office.

The Project Support Officer is responsible for supporting the coordination and delivery of projects. The Project Support Officer works closely alongside Project Managers, and other PMO teammates, to support the organisation with the planning, execution, and delivery of projects. Duties include scheduling tasks, managing progress and risk, liaising with key stakeholders, monitoring finances, controlling budgets, and providing general administration support to the wider PMO.

KEY DUTIES & RESPONSIBILITIES

• Support with the coordination of project management activities, resources, equipment, and information.
• Align project resources and stakeholders including roles and responsibilities, and also agree timelines with key internal stakeholders.
• Ensure the agreed project management methods, standards, and processes are maintained throughout the project lifecycle.
• Ensure that any supporting documentation has been created and handed over to in-life support teams.
• Assist the Project Managers and or Project Delivery Managers with the production and maintenance of project plans.
• Assist Project Managers and or Programme Managers on projects as and when required by your manager.
• Track, compile, and report operational and financial information relating to project delivery including the reporting of performance indicators, deviations, and technical data.
• Participate in the day-to-day administration of IT tools and bespoke application interfaces.
• Advise and assist project team members, and also communicate professionally with clients externally.
• Provide first level support for Insight’s Project Management Office.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

ESSENTIAL QUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCE

• Working towards a recognised qualification, accreditation and or certification
• High level of written and spoken English
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• Demonstrates desire to develop themselves professionally, and shows willingness to undergo specific technical training
• Good communication skills, ability to liaise with a wide variety of people and build and establish cooperative working relationships
• Demonstrates a logical and methodical approach to working
• Ability to plan, organise and prioritise workload, including coordinating with others
• Good numeracy skills and ability to manipulate financial data
• Strong attention to detail and ability to deliver high quality work with minimal errors

ADDITIONAL INFORMATION

This is a fulltime position and we are currently reviewing applications, the interviews will be on-going. If you feel that your experience, skills and ambitions are a match, send us your CV or click on ’Apply’ now.

If you have any questions about the recruitment process or want to know more about the role, please contact feruz.burhan@insight.com.

APPLICATION DETAILS

Insight is an equal opportunity employer and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.