RISK & FRAUD AGENT (LIEGE-BELGIUM)

Contenuto del lavoro

THE SCOPE

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Risk & Fraud Agent to join its Risk & Fraud team.

GAMING1’s Risk & Fraud department has the responsibility of guaranteeing the financial integrity of its partner casinos as well as of the players active on its platform. They also ensure that all the anti-fraud measures put in place respect the different regulations regarding combatting fraud and money laundering and protecting players.

Today, this department is divided into two sections, one focused on risk analysis and the other on validating player accounts, and it is in the second that we are looking for an extra agent for a fixed 3-month contract. The person recruited will join a team of 8 people and continue to ensure the quality of the ever increasing number of registration requests

YOUR ROLE

• Receive player documents to prepare for account authentication
• Contact players to request additional documents if necessary and according to procedures
• Analyze the documents received and process the authentication of low risk accounts (risk determined by anti-fraud software)
• Escalate high risk authentications to R&F Analyst
• Alert the R&F department of any new fraudulent trends
• Make a detailed report of these trends
• Carry out the reporting of their work within internal reports
• Take improvement suggestions to their TL
• Be available for tasks linked to improving the service (update wiki, improve macros, etc.)
  
  

YOUR ROLE

• Bachelor’s or Master’s degree in human sciences, law or economics.
• Or at least 1 year’s experience in a similar customer support role.
• Excellent command of French. Good knowledge of English or Dutch (minimum B2)
• Good analytical ability, meticulous and organised
• Naturally customer oriented, empathetic and diplomatic
• You are interested by law and regulations and you want to develop your skills in fields such as anti-money laundering, online gaming and personal data protection (GDPR)
• Good command of IT tools in general and the Office Suite.
  
  

What We Offer

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:

• the opportunity to contribute to the international development of a family company from Liège
• the chance to take part in a human and entrepreneurial adventure within a solid group
• a friendly work environment that is adapted to reaching optimal performance
• leadership by talents, values, trust and autonomy
• the opportunity to progress and specialize with our internal mobility system
• a competitive salary package with several perks
• the possibility to work remotely for a good work-life balance
  
  

THE INTERVIEW PROCESS

Gaming1’s NEWS

• The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new offices.
• We are certified Top Employers 2022! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
• The health of our employees is our priority, we offer 50% remote working, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
• More, the perks card offered to all Gaming1 employees. Browse the list of reductions.