Service Manager

Contenuto del lavoro

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

As a service manager you oversee and manage the service functions in Ports BE.

What do you do?

Develop and/or implement a customer service policy for the local organization.

Develop an/or implement a regional service network which includes suppliers, customer, authorities and other partners.

Find ways to measure customer satisfaction and improve service & spare parts business.

Handling face-to-face enquiries from customers.

Link between local region and factory’s.

Improve local efficiency by sharing resources (admin and field service).

Manage a team of customer service staff.

Are responsible for the daily operational business, e.g. PO approvals.

Are involved in staff recruitment and appraisals.

Adhere to and manage the approval budget.

HSE reporting and implementing measures to improve safety at work.

Ensure internal control processes.

Ensure KPI reporting and implement furhter local KPI where needed.

Understand and satisfy the customer requirements and understand their expectations.

Provide help and advice to customers using the organization products and services.

Investigate and solve customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

Communicate courteaously with customers by telephone, email, letter and face to face.

Are contact person and consultant for the customers.

Analyze statistics or other data to determine the level of customer service to improve the service quality and therewith the service sales.

Initialize corrective measures or/and improvement to increase the service sales.

Prepare and offer service contracts, retrofits, refurbishments and quotations and implement a proactive service sales approach.

Ensure timely payments of open invoices from customers according to defined KPI.

What do we offer?

A varied, challenging and interesting job.

An experienced team in an international working environment.

As a global market leader, Konecranes offers opportunities for professional development within the organization.

A laptop and mobile phone.

An excellent salary

Meal vouchers

20 vacation days on a full-time basis

If you want to know more about Konecranes as an employer and if you want to know what our colleagues thinking of us, go to: https://www.konecranes.com/careers/explore-our-roles

Requirements:
Technical education with commercial experience.

Proven service and leadership skills, team orientated.

Excellent knowledge of management methods and techniques.

Awareness of industry’s latest technology trends and applications.

Ability to think strategically and to lead a team.

Strong client-facing and communication skills.

Customer service orientation.

Self-motivated.

English language.

Interested?

Please submit your application, at latest via "Apply-link" below.

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.