Technical Product Expert

Contenuto del lavoro

Xeikon International designs, produces and sells high quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. In 2015 Xeikon became part of Flint Group.

Xeikon’s pioneering products and services are the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group’s conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

We are looking for a Technical Product Expert

Mission

Your primary responsibility is to train our customers to use a Xeikon digital printing machine to maximise the productivity and quality of their production output.

After extensive training, you will provide application support, print consultancy, media scripting services and training for the customer’s pre-press and production staff. Additionally, your hardware, software, and application expertise will be necessary in second-line service as part of the HQ Customer Support team.

Main tasks

• Provide support for pre/post devices
• Deliver application and media scripting training
• Assist during benchmarks, special projects and factory acceptance tests
• Test and validate new applications
• Deliver training and support related to colour management and workflow.

Grow into additional responsibilities:

• Technical Support to first-line engineers, dealers and customers.
• Troubleshooting and root cause detection
• Escalated problem-solving at customer sites
• Remote problem-solving over phone and mail contact with the customer

Requirements

• Knowledge and skills
• Technical educational degree (bachelor) with some years of experience in machine maintenance, field engineering, preferably in the graphics industry.
• Experience with digital print and/or flexo is considered an advantage.
• Good analytical skills and a quick learner of technical data
• Hands-on mentality and Customer-oriented
• Self-supporting, flexible and stress-resistant
• 50% global travel
• English; any additional language is a plus
• Located near HQ (Lier, Belgium) for efficiency reasons.

Behavioural competences

• Analytical skills:Handles information, recognises certain connections and translates information into relevant analyses and/or actions. Does this with insight which leads to pragmatic and sustainable solutions.

• Ability to learn:pay attention to new information which is related to work, apply this new information effectively

• Risk awareness:Recognizes and acknowledges (un) expected obstacles, hazards and risks related to the people, the organisation and the market. Respect the rules and procedures regarding those risks. Identifies potential risks and takes initiatives to manage their impact within the work area.

• Initiative and responsibility:Spontaneously investigate or try our new possibilities. Work proactively and independently to implement work processes, ideas or solutions. Is involved within their own field of expertise. Fulfil commitments and accept the consequences.

• Collaboration, communication and knowledge sharing: Along with others, contribute to an expected result within and between different teams. Strive for an open and fluent oral and written communication. Willing to voluntarily share information, knowledge and experiences with others.

• Flexibility:Openness, adapting own ideas and methods to changing conditions, influencing the situation and implementing changes in the organization. Responds positively to change proposals and participates in changes that affect the working environment.

• Creativity and innovative customer-oriented:Being able to step out of the familiar framework. Recognises the needs of internal and external customers. Develops new ideas that add value to customers and/or the company.

• Result-oriented:focus on actions and decisions of the actual realisation of expected results. Set measurable goals sharply. Work towards demonstrable results. Keep track and perform work systematically.