Associate Analyst, Franchise Management (Rosetta/First Employment contract)

☞ Mastercard

見る: 180

更新日: 16-11-2025

場所: Waterloo Walloon Brabant

カテゴリー: 売上高

業界: IT Services IT Consulting Internet Publishing Financial Services

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Associate Analyst, Franchise Management (Rosetta/First Employment contract)

This role is open for First Employment/Rosetta candidates

Overview
  • Responsible for providing global or regional thought leadership and driving process improvements/enhancements around franchise life cycle management (eg, registration, onboarding, ongoing support/maintenance, licensing, etc) to support positive customer experience and business growth

Responsibilities
  • Performs assignments that support on-boarding customers, registration, and responds to ad-hoc customer requests on routine issues (e.g., customer name changes, etc.)
  • Responsible for customer administration, such as managing common mailbox, tracking projects and billing, and generating administrative reports
  • May assist in customer training and education initiatives by preparing communications and materials, etc.
  • Interacts with corporate and business units (e.g., Legal, AML, Customer Risk, etc.) and customer delivery team to provide support to customers
  • Support the team with the communication strategy:
  • Help create and centralize monthly reports
  • Data analysis for different Franchise dashboards
  • Help develop communication materials : One pagers, FAQs, presentations, reports, newsletters
  • Good level of Microsoft Excel and Power point skills:
  • running and creating functions, pivot tables, and charts

Experience
  • Exposure to working in customer service, preferably in a B2B environment
  • Obtained a broad understanding of the key standards and polices that apply to MasterCard’s customers

COVID-19 Considerations

We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.

In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.

About Mastercard

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

Responsibilities

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must
  • Abide by Mastercard’s security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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締切: 31-12-2025

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