Business Process Analyst

☞ ITS Group Benelux

見る: 130

更新日: 16-11-2025

場所: Brussels Brussels Capital

カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング 情報技術 経営管理

業界:

ジョブタイプ: Vaste Jobs

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仕事内容

Your role will consist on the one hand of conducting workshops, negotiating with the internal customers, defining the requirements and all the preparations needed to implement the standard processes in our new standard processes into our new ServiceNow Tool.


On the other hand you will be in contact with external customers and guide them in setting up processes between their ITSM (IT Service management tool) and our ITSM.
You will report to the Team Manager of Enabling Service Design

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MISSION :

Tasks
Within the Enterprise Business Unit (EBU), the mission of the Enabling Services Design department is to :

  • Define and/or improve, implement and set up the standard processes and tools.;
  • Processes are the key building blocks of our customer journeys. Improving these process building blocks will result in an improved customer journey and its NPS (net promoter score), CES (customer experience score), Customer satisfaction, which in turn has an impact on the profitability of the company.;
  • Processes are used to translate business needs into concrete solutions.
  • Customers live their customer journey through our solutions, a solid process management allows us to build better tools and to create better ways to serve our customers (servicing).;
  • Within the team of Service Architects we respond to RFPs with solutions in terms of tooling and processes (ITIL).

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COMPETENCES CLES :
You have a bachelor or master degree and/or at least 2 years of experience in Process design activities.;
  • Bilingualism is a must: NL and EN;
  • Experience with ITILv3, ITIL4 processes. A certification in intermediate or expert level is a plus;
  • Process modeling skills like BPMN;
  • Knowledge of an ITSM tool like Service Now is a plus;
  • Knowledge of Agile and documenting features in Jira.
Other skills
You take responsibility, you are customer oriented, quality oriented, work according to plan, flexible, solution oriented and eager to learn;
  • You are a good negotiator
  • You are result oriented
  • You are used to working in complex environments with partners;
  • You are assertive and communicative;
  • You are a team player;
  • You are not satisfied until your external customer is very satisfied

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LANGUES : Anglais,Français, FONCTION MANAGERIALE : Non MOBILITE : Non

À propos d’ITS Group Benelux

Basée à Bruxelles, ITS Group Benelux, fournit des compétences et des solutions dédiées à la performance des équipes IT pour garantir la fiabilité du SI sur le territoire Belge et ses alentours. Nous accordons une attention toute particulière au contexte/enjeux de nos clients en Belgique pour qualifier au mieux les compétences et aptitudes nécessaires à la mise en œuvre de prestations.

ITS Group, entreprise humaine par essence, ne voit en vous que votre valeur.
Ce qui nous intéresse dans votre singularité, c’est la richesse qu’elle contient.

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締切: 31-12-2025

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