Claim Handling Specialist

仕事内容

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let’s simplify it? think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

What To Expect

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our team. Located in our Ghent Distribution Center (Belgium) , you will be Claim Handling Specialist

Basic Purpose and Function

Responsible for handling Automotive Replacement claims related to the quality and / or technical issues with supplied by Gates parts and providing aftersales service to the Gates customers.

He / she is responsible for:

• Performing the claim handling tasks according to the Warranty and Non Warranty Complaints document
• Initial verification of the claim electronically registered / provided as a file
• Processing claim analysis in a standardized way:

• Managing all claims as tickets in the case management software: C4S SAP Hybris
• Documenting all received claims by collecting technical data about claim (New/Installed part, root cause, supplier verification)
• Taking decision related to the claim (accepted, rejected), based on the analysis result, his/her knowledge, skills and experience.
• Providing information via C4S SAP Hybris communication :

• Reporting and Monitoring the Key Performance Indicators:
• Participating in Train-the-trainer and Share-the-knowledge practices with Product Managers and technical team.
• Improving the Quality of Gates products by taking preventive actions, focusing on data analysis, gaining the knowledge about root cause of the problems and involving supplier of the parts
• Supporting the technical team by providing and sharing the technical information on claims of all Gates Drive System and Cooling System products, and on relevant technical trends.
• At regular intervals assists in translation of technical literature to inform and educate Gates’ customers and installers on complicated or critical applications, product features, installation issues, etc. in co-operation with the Technical Support Team. Proposes new publications based on feedback of the market.
• Participates at Product Management, Tech Support and Claim Handler events when needed (e.g. Tech Days, Sales Conference etc.)
• Increases Brand Awareness and Gates’ loyalty through service to the customer.

Position Dimensions:

Reports directly to the Technical & Warranty Manager.

• Takes decision on accepting or rejecting customer´s claim based on collected data and within targeted response time.

Contacts:

Contacts coordinators as often as necessary:

• Customers,
• Product Management positions,
• Technical team
• Sales Coordination team

Works with all internal levels of management, to ensure that division and departmental objectives are met.

European and World Wide Aftermarket Management to stay in tune with global growth strategies.

Other (travel, working conditions, unusual work schedules):

Works out of Gates Aftersales Technical Expertise Center office in Ghent.

Travelling to other Gates entities for trainings or meetings and to customers if required.

Skills:

• Knowledge of automotive technology.
• Must speak fluent English, Spanish and Dutch are a plus
• Must have good communicative skills, verbal and written, to all levels of automotive market
• Has good knowledge of MS Office software: especially Excel is required (pivot tables)
• Analytical skills required
• Team-player able to cooperate between Gates Europe departments.

Education/Experience (minimum required):

• Experience in the automotive industry

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as ’One Gates’ and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow.

While we expect the best, we also want to give you the best. That’s why at Gates we provide an environment where people can succeed from our policy of ’Dress for your Day’ (yes - that means you can wear jeans), health club reimbursement, to our ownership of your work/life balance and more. Visit www.gates.com/careers to learn more.

WORK ENVIRONMENT

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

ARE YOU DRIVEN BY POSSIBILITY?