Credit & Collection Officer

仕事内容

• Role: Credit & Collection Officer
• Scope: Responsible for the invoice-to-cash process at Teamleader
• Level: Junior
• Location: Ghent, Belgium
• Timing:March 2023

Who are we and why should you care?

Teamleader is a SaaS scale-up founded in 2012 in Ghent, Belgium and since 2022, part of the Visma Group. Our goal is to automate and simplify work for small and medium European businesses. With Teamleader Focus, we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. Recently, we acquired Vectera, which provided our new Customer Meeting add-on. Teamleader Orbit, acquired in 2019, focuses on helping medium-sized agencies thrive.

We’re looking for a Credit & Collection Officer to join us on our mission

As a Credit & Collection Officer at Teamleader

Together with your Credit & Collection colleague, you’re responsible for the invoice-to-cash process at Teamleader. On a daily basis, you follow up on the automated billing and collection process and make sure invoices are sent out in a timely and correct manner by our billing systems. In addition, you respond to customer questions and solve problems regarding their invoice and subscription changes. What’s more, you monitor outstanding receivables and follow up uncollected payments and collaborate closely with other departments. With your critical mindset, you seek for process optimisations regarding your daily activities. In addition you enable your customer success colleagues to make sure any contract changes are well-documented and aligned with our invoicing platform.

Why others chose Teamleader: we are lively, not corporate.

We have the energyandboldnessof a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.

On top of that, you’ll get:

• An extensive training budget
• A hybrid working model: a pleasant mix of office and home working. Find out more here.
• A personal tooling budget,to make working from home as comfortable as from our offices.
• Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays, Friyays and numerous sport initiatives!
• Competitive and market-conform salary with compensationsand benefits, including mobility options.
• 32 holidayson top of the standard public ones! (based on full-time employment)
• They’ll see you as an equal business partner. Your main goal is to add value during your conversations and help our leads work smarter.
• Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.

We value diversity.

Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that, too. We believe a diverse, inclusive working environment is crucial to realise that ambition, so we are committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

You’d be a great fit for this role, if you:

• Have administrative work experience, experience in credit and collection is a plus.
• Are structured, well-organised and detail-oriented.
• Have a customer focus when responding to our customers’ questions regarding invoicing and collection.
• Know the ins and outs of customer-centricity and have excellent communication skills.
• Have outstanding problem-solving skills and are able to think on your feet.
• Are patient, empathetic and able to keep your calm, even when things get busy.
• Embrace change and always keep a positive attitude.
• Are fluent in Dutch and comfortable in English (for internal communications only) - French is a big plus.
• Know your way around Google Suite Basic, Zoom/Teams, and other online tools - experience with SaaS is a plus.

Interested? Questions? Get in touch!