Customer Relations Representative

☞ Toyota Belgium NV

見る: 125

更新日: 26-11-2025

場所: Zaventem Flemish Brabant

カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング 情報技術

業界:

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仕事内容

As a Customer Relations Representative, you will act as the first point of contact for our customers. You play a key role in delivering the best possible customer experience and act as an ambassador for both Toyota and Lexus.

  • You will handle all incoming calls and emails from customers in French, Dutch or English.
  • Together with your colleagues, you will be the first point of contact for our customers.
  • You offer the most appropriate answers and contribute to customer satisfaction by providing an answer to the customers within the desired timeframe.
  • You proactively keep the customer informed of the status of their case via the customer’s preferred channel (mainly e-mail and telephone).
  • You look for the right answers with colleagues or with the dealer network and follow up the question, problem or complaint until it is fully dealt with.
  • You collect and log all information in the appropriate systems.
  • You work closely together with our dealer network, the customer service of Toyota Motor Europe and our internal specialists.
  • You actively participate in customer satisfaction projects (e.g. satisfaction surveys).
  • You will report to the Customer Relations Manager.
  • You preferably have a first experience in a similar position.
  • Bilingual French/Dutch (spoken and written) and a good knowledge of English
  • Interest in the automotive sector
  • You have good knowledge of MS Office applications (Outlook, Word, Excel).
  • Experience with SAP is a plus.
  • You work in a structured and accurate way and can keep an overview.
  • Stress resistant
  • You have strong listening and communication skills and have the ability to remain calm in all circumstances when dealing with the customer.
  • You think in solutions, not in problems.
  • Positive mindset and team player

You will become part of a global company that offers development opportunities and career goals. You will play a key role in our organisation and learn a lot about our sector, our company and our product.

Furthermore, we offer an open working environment, a competitive salary package with additional benefits, flexible working hours and the possibility to work from home.

If you are an enthusiastic person who shares our values and would like to be part of a company that represents brands such as Toyota and Lexus, do not hesitate to send us your resume!

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締切: 10-01-2026

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