Customer Service FR / NL/ EN

☞ Synergie Belgium

見る: 195

更新日: 26-11-2025

場所: Mont-Saint-Guibert Walloon Brabant

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア

業界: Electrical Electronic Manufacturing Industrial Automation Mechanical or Industrial Engineering

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Pour l’un de nos clients situés à Mont-Saint-Guibert, nous sommes à la recherche d’un.e Customer Service Officer trilingue disponible rapidement pour une mission temporaire jusqu’en mars 2022.

Job Scope & Objectives
  • Responsible for the intake of sales orders, delivery and shipping management according to customer’s requirements, and invoicing.
  • Responsible for the material and customer master data management.
  • Communication and organisation with the customers, suppliers and internal stakeholders is key in order to achieve delivery as promised and insure customers’ satisfaction.
Main Responsibilities And Duties

Dependent on the individual competences and the company priorities, the focus may be on one or more responsibility areas.
  • Sales order intake and order change management process (samples and finished goods)
  • process sales orders by entering order data and customer requirements in SAP and other relevant master databases supporting the organisation for the execution of sales orders
  • process sales order confirmations towards customers
  • process sales order changes
  • Communicate and interact actively with sales, production and regulatory to answer customer needs in due time
  • Organise delivery to customer :
  • Inform correctly forwarding companies and logistics partners taking into account customer requirements in order to allow them to organise the transport to customer when requested
  • Process and provide all requested documents and transport instructions to forwarding companies and logistics partners
  • Invoicing process
  • Process the invoice and send it to Customers in line with their requirements and if necessary, upload in their system
  • Consignment management
  • Handle claims and returns
  • Handle Material and Customer Master data :
  • Create new customers
  • Keep the customer master data updated
  • Interaction with sales and regulatory to get all necessary information
  • Prepare reports to finance, sales teams and management.
  • Manage commissions towards agents and rebates towards customers.
  • Secure CS processes and initiate/support new developments for continuous improvement
  • Involvement in projects to improve the operational processes
  • Initiate and participate to ICT projects relating to customer service
  • Archive all necessary documents following the procedures in place
  • Ensure colleagues back-up’s
  • Perform any task needed for the smooth running of the customer service
  • Transport costs calculation and updated file for Sales people
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締切: 10-01-2026

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