Customer Service Representative Foodservice Europe

☞ DE STER

見る: 145

更新日: 26-11-2025

場所: Hoogstraten Antwerp

カテゴリー: 運輸/物流/倉庫

業界:

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仕事内容

Functieomschrijving:
Job Summary:
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Manage the complete order process for your dedicated customers.
This starts with order entry, follow up the production process, resulting in on time deliveries
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Maintaining & screening forecast of purchases in order to predict future shipments and to ensure stock levels for your customers.
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Handling of commercial and logistics complaints: incomplete deliveries, broken products, … Respond to any issues in a commercial way offering a solution that satisfies all parties.
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Manage the introduction process of new products with customers. This includes creating new article numbers, follow up on artworks & colour matches, work on a phase out & phase, implement new items smoothly without left overs or stock shortages.

Main Duties and Responsibilities:
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First point of contact for the customer.
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Processing and follow-up of sales orders, from order input through delivery.
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Handle forecast and demand management. Work in close contact with customers, analyse forecast versus actual purchases. Preventing shortages or non-moving stock by arranging adequate phase in/out of new products.
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Follow up on productions & propose alternative products when requested items are not available.
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Review, update and maintain customer stock levels, keeping the customer informed at all times.
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Receive and handle complaints and claims and offer a commercial solution together with sales team.
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Issue credit/debit notes and deal with questions and operational issues about these invoices.
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Retrieve an open, pro-active, commercial and professional communication towards your customers on a daily basis.
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Continuous product knowledge update, ensuring the latest product developments are known.
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Ensure general support to the sales team: taking care of samples, reporting bonus calculation, reporting turnover, small sales quotes ….
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Providing excellent customer service to our customers and strive for customer delight.

Profiel:
Education:
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Bachelor degree in Economics, Marketing, Communications or any related discipline

Work Experience:
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Minimum of 2 years commercial experience in an international B-to B market environment
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Knowledge and operating experience of transport/logistics is preferred
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Knowledge of and worked with INCO terms is preferred
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General knowledge of Customs procedures is preferred

Technical Skills: (Certification, Licenses and Registration)

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Microsoft Office
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ERP software in general

Language / Communication Skills:
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Excellent language skills, fluent orally and in writing English (company language), Dutch and French are a surplus

Personal Skills:
  • Able to build effective working relationships with customers, service partners and colleagues
  • Focused on continuous improvement and able to develop ideas into action.
  • Able to communicate at all levels of the organization.
  • Self-motivated, resilient, results focused and action oriented.
  • Good relator and able to think and act flexibly.
Aanbod:
  • A permanent, full-time job in an international context
  • Interesting compensation package with extra benefits
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締切: 10-01-2026

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