Enterprise Content Architect - IT

仕事内容

Purpose:
Sylvamo’s Enterprise Content Management organization is charged with designing, building, implementing and sustaining enterprise content management solutions. The Enterprise Content Architect is responsible for positioning SharePoint, FileNet and web-based content technologies to efficiently and effectively meet Sylvamo’s current and future needs.
The Enterprise Content Architect works through systems, influences other teams, and relies heavily on communication and problem-solving skills, innovation management, and creativity to guide Business and Process Information Managers, end-users, and support and development teams to effectively implement and use the underlying technologies.

Key Accountabilities:
Provides IT architectural vision, planning, and technical leadership for existing and new technologies that leverage SharePoint, FileNet, and web-based content technologies

• Participates as a subject matter expert on enterprise-level system upgrades and projects; manages progress toward required technical deliverables to assure overall project success
• Serves as a liaison between functional areas and IT support and development teams to ensure that data related business requirements and rules for quality, security and protections are clearly defined, communicated and met
• Effectively elicits information and viewpoints from a variety of IT partners to help plan, design, and implement platform and application standards
• Evaluates third-party technologies that augment core services
• Leads or interacts with various functional and/or technical governance teams

Works collaboratively to develop, implement, and monitor processes and programming standards across all impacted IT areas

• Responsible for establishing standards and processes to meet customer demand, adhere to SLA’s, measure system performance and the maintaining of system configuration SharePoint, FileNet and other content systems
• Defines landscape governance standards and ensures all development and support teams adhere to those standards
• Develop new services and standards for emerging content management technologies within Microsoft 365

Demonstrates exceptional skills at mentoring and developing technical and non-technical resources for supported technologies

• Identifies corporate knowledge gaps for existing and emerging tools
• Accountable for implementing all associated educational courses
• Develops and implements technical training plans and user training through various distribution channels and platforms, including vendor-hosted training sessions, team training, business consultations, user group meetings, and learning management courses

Collaborates with IT Sr Manager to define, implement and track TSA exit strategy for supported technologies

• Help develop plans to migrate, eliminate or absorb supported technologies covered under the TSA
• Help evaluate possible managed service providers for all supported technologies
• Execute and track progress of established strategy to achieve TSA exit by the targeted end date

Key Challenges:
The TSA exit strategy

• Successful exit off the TSA and establishing support processes for the ECM team
• Vendor evaluation of managed services providers for supported technologies

The external environment, including technology, competition, markets:

• Keeping current of multiple technologies in an ever-evolving and emerging technology landscape
• Aligning conflicting and complimentary vendor and IT strategies to business expectations

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

• Consulting on multi-year, highly complex enterprise projects led by different businesses or staff groups
• Ensuring business opportunities and functional area concerns are effectively met and addressed

The work itself, e.g., problems, opportunities, change:

• Defining technical release and change management standards for new technologies
• Developing technical, power-user and end-user training material for new and complex services
• Establishing and communicating process and technology standards across a global user base

Key Responsibilities:

• Responsible for having an ongoing dialogue with Global IT business partners regarding their strategic needs and the potential solutions the platforms could provide
• Responsible for successful acquisition and/or divestiture of enterprise content management environments, sites, and applications
• Accountable for all technical and non-technical training, delivered to IP employees in all geographic regions where IP has operations
• Responsible for successful global implementation of next-generation enterprise content management technologies
• Responsible for working with staff groups to comply with any legal or human resource mandates and information security requirements
• Implements content management usage guidelines, roadmaps, governance documents, as well as infrastructure, operational, and administration best practices

Knowledge and Experience:

• Requires high level of interaction with all businesses and staff groups
• Facilitates and leads meaningful meetings with large, cross-functional teams
• Capable of working independently with minimal supervision or direction
• Highly skilled in communications, verbal and written
• Influences others outside of team in a matrixed organization
• Working knowledge of enterprise application systems leveraging business processes and forms, system integrations, workflows, business intelligence, collaboration, enterprise content management, search, social, and web content management
• Working knowledge across a broad range of technologies including Microsoft 365, FileNet, Microsoft SharePoint, Windows Server, Microsoft SQL server, .NET framework, XML, HTML, CSS, JavaScript, JQuery, IIS, and Active Directory
• 8-15 years of Information Technology experience
• 3+ years of experience leading or key participant in enterprise system deployments
• Bachelor’s degree in Computer Science, Information Systems or other related field preferred
• Must have demonstrated past experience in the following competencies: dealing with ambiguity, learning on the fly, creativity, innovation management, time management, problem solving, action oriented, customer focus, informing others, motivating others, organizing, and priority-setting