Major Incident Coordinator

見る: 110

更新日: 06-12-2025

場所: Brussels Brussels Capital

カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング情報技術

業界:

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仕事内容

Description:

To guarantee the service continuity of the IT MIM (Major Incident Management) support team.
Coordination of major incidents that are detected through the monitoring solution and/or reported by the users.

Skills Required:

Knowledge and experience in APM and Dynatrace.
Knowledge of ServiceNow is an added value.
A good understanding of an IT landscape where multiple applications are running on multiple platforms (cloud & non-cloud).
Written and oral NL/ FR/ ANG.
Analytical and communication skills are key. Written communications for Major Incidents have to be done in Dutch and French. Troubleshooting calls are mainly in English.

Context:

There can be flexibility to either work earlier hours (07:00am-3:30pm), or from 09:30am-6:00pm.

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