Product Owner

仕事内容

The product owner Cloudsense is responsible for maximizing future and current value creation for the customer by defining, developing and prioritizing the deliverables of his/her squad’s backlog in order to achieve tribe goals. He/she aligns the overall product, services and commercial model with customer needs while collaborating with and contributing to high-performing squads.
This role reports to the tribe lead, as leads an agile squad aimed to develop the tools and process required for contract negotiation and lifecycle on a new IT stack, using the Cloudsense platform.

Responsibilities :

• Build Contract life cycle management (from creation to signature) on the new IT chain
• Build Contract and customer hierarchy structure on the new IT chain
• Build contract management framework & maintenance capabilities to support Opportunity to contract journey’s
• Build and maintain an up-to-date repository of customer contracts and addenda
• Develop simulation/quoting for the Proximus SME and corporate products on the new IT chain
• Build process and tools to deliver high quality proposals at the speed of light – Corporate voice
• Focus on value creation, growth and customer service for many enterprise Proximus products
• Develop own vision and synchronize these with the tribe leads and other relevant POs
• Define MVP, taking into account existing resource constraints.
• Maximize the value of the product/service through its development and implementation
• Maintain the expected level of quality throughout the process based on defined acceptance criteria
• Ensuring that risks and compliance issues are identified and managed
• Setting goals and priorities for the squad
• Building the squad backlog in terms of user stories, prioritizing the items to achieve business objectives and keeping the backlog continuously updated.
• Facilitating squad meetings to update product backlog and in this way ensure correct common understanding
• Interact with other squads and Tribes through ceremonies to support squads transcending tasks and to break silos
• Strengthen the squad/team
• Participate regularly in meetings with chapter lead, agile coach & scrum master to review squad performance
• Create an atmosphere of trust where employees are encouraged to experiment, learn and thus be motivated to achieve the objectives
• Determine the required expertise and product/domain expertise to form a high-performing squad
• Project delivery
• Focus on continues improvements based on the sales feedback
• Active participations in discussions with cloudsense support, sales representatives, cross tribes/applications.
• Identify risk, dependencies in early phase of delivery and mitigation plan
• Participates in meetings regularly with production support managers and closure of incidents.
• Ensuring Improvements in adaption figures of customers.

May not :

• Micromanage and impose instructions on the squad
• Arbitrarily make commitments on behalf of the squad(s)
• Become a team manager for everyone

Behavioral competencies :

• Customer focus: always act with the customer in mind, based on customer data and insights
• Creativity : come up with new and unique ideas and easily make connections between new opportunities
• Story Telling : design / write / visualize / tell clearly and in an inspiring way
• Striving for results and decision making
• Conflict Management
• Prioritizing: quickly senses what is efficient to achieve goals
• Planning: can organize work and available resources effectively and efficiently
• Problem solving
• Stakeholder management: can effectively manage complex stakeholder positions and discussions

Technical competencies :

• Agile competencies
• Servant leadership
• Collaborative behavior
• Experience working on projects cross-teams and divisions
• Experience and demonstrable knowledge in relevant products/services/segments
• Specific competencies related to the Tribe’s mission/area of work
• Strong market orientation for a PO in a Segment tribe
• Strong technical knowledge related to squad activities for a PO in a Product or Enabling tribe
• Ability to work with multiple business owners and stakeholders, proficient in communication
• Proficient in telecom wireless and fixed line enterprise products
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI
• Knowledge of techniques used for prioritizing business requirement is must
• Define Roadmap, product vision
• Proficient in Agile methodology and scrum ceremonies
• Knowledge of JIRA tool is must, should be able slice business requirements into user stories.
• Work closely with architects, designers, Participate in Sprint planning, prioritize stories for each sprint, communicate effectively with Tribe´s members to achieve project goals
• Good understanding of SAFE framework. Lead PI planning, PI closure and Ensure PI commitments are delivered.
• Proficient knowledge of Cloud based COTS product like Salesforce, Cloudsense
• Experience in cloudsense deliveries
• A very good level in English.

Personal Drives :

• Be a role model for the Proximus values and Growth mindset
• Believing in a non-hierarchical culture of interaction, transparency and trust in the teams
• Openness to new ideas and the will to develop them together
• A strong sense of importance and the ability to set priorities
• Demonstrate customer obsession and passion for the activity/domain involved

Type d’emploi : Temps plein

Horaires :

• Lun-Ven

Formation:

• Bachelier (Optionnel)

Expérience:

• Marketing, Analyse financière: 1 an (Optionnel)

Langue:

• Néerlandais (Optionnel)
• Anglais (Optionnel)
• Français (Optionnel)