Relaunch Your Career - Specialist, Market Delivery

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Relaunch Your Career - Specialist, Market Delivery This position is for our Relaunch Your Career Program.

Our Relaunch Your Career program is a unique career development opportunity for professionals who want to rejoin the workforce after a career break. We know that maintaining work-life balance means that sometimes life takes a front seat. We provide a culture where you can be you and belong. Whether you have taken time off for development, to care for loved ones, or care for self, we want to offer a way back to work. You bring your experience, passion, and skills, and we provide you with support and a 4 month development journey to help you meet your professional and personal goals. The program is designed for those who have taken a career break of two years or more and interested in returning to work on a permanent basis. This year, we are welcoming applicants that have 1 year or more break due to pandemic conditions. This program is best suited for those with previous experience ideally gained in technology, financial services, and professional services organizations. We are looking for team players, collaborative, excellent relationship builders and influencers, great problem solvers to join our team.



Job Description Summary
Customer Delivery Europe (CDE) is in the center of the MasterCard Europe (MCE) organization and the key contact between the Divisions, Operations and Technology (O&T), Global Products & Solutions (GP&S), and other business units. Our delivery model encompasses the breadth of our Sales and Delivery Process, including opportunity management, business deals, delivery and post-implementation reporting and optimization. We work closely with Account Management, Business and Acceptance Development, and other functions, to make it happen. We take responsibility for working with every stakeholder, internally and externally, to ensure successful execution of our products in the different markets.

The Customer Delivery Product Delivery group is a part of Customer Delivery Europe and has as main assignment to support the divisions in the delivery of specific products. Assessing product readiness and ensuring a flawless delivery of these products in the markets is key to successful delivery.

MasterCard Academy is Europe’s longest standing provider of payment education and training, helping MasterCard’s customers and partners to understand a wide range of topics across the payments value chain, ranging from products to business, technical operations, fraud & risk management, acquiring, as well as new digital and mobile technologies.
The Academy’s offering is delivered across 62 markets and to over 35,000 customers each year throughout the region, either through face-to-face training or using its remote learning platform – Academy on the Web (AOW). The success of the Academy has been built on the ability to offer the right training solutions to meet our customers ever changing needs, to a high quality yet at a competitive price.
Role

Working in close partnership with the MasterCard Academy Faculty members, the jobholder’s role encompasses responsibilities in the following activities:

• Act as co-point of contact and follow-up with Academy faculty to ensure that trainers and learning material are adequately prepared
• Sales process support: execution of needs analysis identification calls with customers and trainers
• Follow-up with trainers on update and maintenance of training material to be used during on-demand and open-enrollment sessions
• Timely performance of administrative tasks relative to the training sessions, including:
• Creation and maintenance of participant lists
• Seminar/webinar logistics management
• Consolidation of participant feedback
• Organization and monitoring of the trainings: review the list of participants, distribute materials, etc…
• Track registrations for each seminar, send confirmation emails and invitation letters (most activities done thru our registration tool)
• Preparation, formatting and consistency review of training material prior to each training session
• Confirmation of webinars topic ownership and engagement by subject matter experts
• Billing/reporting/cost management follow-up and monitoring for each training session
• Expense tracking, monitoring and reporting
• Providing support the design, development and implementation, and ensure the maintenance of AOW, including course content, interactive elements, online quizzes, and evaluation
• Ensuring smooth and effective operations of Academy on the Web webinars
• Other tasks and duties may be added and/or evolve due to the nature of the business.

All About You

• Solid project management skills
• Strong interpersonal and communication skills
• Customer-centricity
• Attention to details
• Good command of Microsoft Office Suite (Excel, PowerPoint, etc)
• Proficient in English (written and oral)
• Good organisation and time management
• Ability to come up with creative ideas with the aim to improve current processes
• Good team player, capable of interacting with other departments
• Strong communication skills (both written and spoken)

https://www.mastercard.us/en-us/vision/who-we-are/careers/return-to-work.html

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contactreasonable.accommodation@mastercard.comand identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.