Senior IT support

仕事内容

We are seeking a skilled and proactive Senior IT Support Specialist to serve as the primary technical point of contact for our offices across the Benelux region. This hands-on role is ideal for someone who enjoys solving complex IT issues, improving internal systems, and ensuring seamless day-to-day technology operations within a dynamic, international business environment.

You will work closely with regional and global IT teams to support users, manage local infrastructure, and contribute to wider IT initiatives. This is a great opportunity for a motivated individual looking to grow in a support leadership role while staying close to the technology.

• Deliver high-quality 1st and 2nd line support to over 400 users across five Benelux locations
• Act as the escalation point for complex technical issues, ensuring swift resolution and minimal business disruption
• Manage IT service tickets using ITSM tools, maintaining accuracy and response SLAs
• Administer and maintain core systems including Active Directory, Exchange, SCCM, DHCP, and DNS
• Coordinate local hardware and software provisioning, including inventory and vendor management
• Collaborate with EMEA infrastructure teams to align local systems with global standards
• Document support procedures and ensure compliance with internal processes (e.g., SOX)
• Drive local implementation of IT projects, infrastructure upgrades, and standardization efforts
• Identify and implement automation opportunities and process improvements
• Serve as the liaison between the business and external service providers when needed

Technical Skills:

• Hands-on experience with enterprise IT environments and technologies (e.g., SCCM, ITSM platforms, AD, Microsoft Exchange)
• Excellent troubleshooting and problem-solving capabilities
• Strong ability to analyze system logs and diagnose complex technical issues
• Familiarity with network fundamentals and server environments

Personal Attributes:

• Strong communication and interpersonal skills
• Customer-focused with a proactive and positive mindset
• Self-driven with a “can-do” attitude and ability to work independently
• Highly organized and able to manage multiple priorities effectively
• Flexible and adaptable to meet the needs of a fast-paced environment
• Confident in engaging with stakeholders at all levels across the business

• Minimum 3 years of relevant experience in IT support or helpdesk roles
• Recognized certifications (Microsoft, ITIL, etc.) or equivalent practical experience preferred
• Fluency in both Dutch and English is required; knowledge of French is an advantage
• Experience supporting distributed teams across multiple office locations is a plus

• Hybrid work model with a combination of remote and on-site presence
• Occasional travel to other offices within the Benelux region
• Collaborative, international work culture with opportunities for growth and learning