Service Delivery Manager

☞ MyNextCompany

見る: 175

更新日: 26-11-2025

場所: Namur City Namur

カテゴリー: 計画/プロジェクト IT-ソフトウェア

業界: Information Technology Services Computer Software Staffing Recruiting

レベル: Associate

ジョブタイプ: Full-time

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仕事内容

In a context of growth, a company in Namur is currently looking for a Service Delivery Manager who will participate in the evolution and continuous improvement of Service Management.You will be working within a team of 3 people and take care of 8- 12 clients depending on their size.

Role
  • Ensure day-to-day supervision of compliance with our contractual commitments terms of service levels and in general to all dedicated customers
  • Ensure day-to-day operational monitoring of "Service Delivery Management" and the preparation of reporting as defined contractually with customers having subscribed to the Service Management
  • Participate in the daily management of Service Management within the company
  • Continuously monitor own work and the processes followed in order to increase productivity wherever possible
  • Ensure a weekly report on "Service Delivery Management" activity in progress towards the Customer Care Director
Profile
  • University degree
  • 5 years minimum experience in the field of project management
  • Very good knowledge of the Telecom and / or ICT world.
  • ITIL certified (basic but a plus if in-depth knowledge of Service and Financial Management).
  • Very good oral and written knowledge of French, good knowledge of English and Dutch is a plus.
  • Dynamic, able to invest in achieving ambitious goals
  • Results orientation and customer satisfaction
  • Methodical and well organized
  • Able to work independently
  • Knowledge of the IT packages required for the job (Outlook,Excel, Word, PowerPoint).
  • Ability to manage / resist stress and meet deadlines.
  • Certification in project management methodology.
  • Interest and follow-up for new technologies
  • "Company minded & committed.Basic experience in "problem solving, management & crisis management".
Interested to know more?

Then apply with your latest CV via the button below!
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締切: 10-01-2026

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