Service Manager (ID:588)

☞ AlmavivA de Belgique

見る: 155

更新日: 26-11-2025

場所: Brussels Brussels Capital

カテゴリー: IT-ソフトウェア IT-ハードウェア/ネットワーキング 情報技術

業界:

ジョブタイプ: Full-time

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仕事内容

Scope of the services to be provided

The Customs IT Systems sector of unit B3 is looking for a Senior Service Manager who will provide the required services, under the supervision of the responsible TAXUD Project Manager Official, to assure the timely delivery of a coherent and comprehensive set of Services for the CBAM IT system that is currently under development (1st release of the CBAM Transitional Period system is expected to go-live in production as of 1/7/2023).

The activities include among others:

  • Project Support Office (PSO) activities
  • Deployment support activities
  • Service Management Activities (as of 1/7/2023)


Tasks description

Project Support Office (PSO) activities

  • Review of specifications and other deliverables from SoftDev
  • System Architecture consulting
  • Project management consulting/support
  • Project planning support
  • Project Reporting support
  • Steering Committees support (organisation, minutes, etc.)
  • Active participation in technical meetings (e.g. requirements/architecture meetings)
  • Acting as a backup to other functions in the Central Project Team

Deployment support activities

  • Contribute to the timely delivery, deployment (installation/testing) and roll-out of CBAM system releases.
  • Support the provisioning of hosting environment by ITSM3-OPS
  • Support the organisation/execution of testing activities by ITSM3-TES
  • Contribute to communications/coordination with stakeholders and users

Service Management Activities (as of 1/7/2023)


  • Contribute to the creation, implementation and maintenance of Service Level Management and Security artefacts listed below.
  • Security Policy
  • Security Plan
  • SLA
  • ToC
  • CBAM users’ support
  • Oversee the implementation and operation of the CBAM Service Desk for Traders and EU Authorities responsible for CBAM
  • Monitor the service delivery by TES contractor (e.g. monitor and report compliance with SLA)
  • Support the organisation and delivery of user trainings
  • Report on SMT Tickets handling/resolution by TES contractor
  • Service Requests
  • Information Requests
  • Incidents
  • Business Continuity and Incident Management
  • Issues escalation to TAXUD PM
  • Follow-up of P1/P2 incidents
  • Organise troubleshooting meetings with contractors
  • Participation to IT crisis management meetings and actions
  • Post Incident Reports
  • Contribute to communications/coordination with stakeholders and users
  • Change Management
  • Follow-up software/system upgrades
  • Follow-up the installation of hotfixes
  • Contribute to communications/coordination with stakeholders and users


Level 3

Deadline: 01/02/2023

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締切: 10-01-2026

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