Service Manager

☞ CHRLY Belgium

見る: 125

更新日: 03-12-2025

場所: Anderlecht Brussels Capital

カテゴリー: IT-ソフトウェア

業界: Public Policy Offices Rail Transportation

レベル: Mid-Senior level

ジョブタイプ: Full-time

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仕事内容

For our customerin Anderlecht, Fujitsu is looking for a Service Manager.

Start: 17/06/2024

First contract until the end of the year

Language requirements: NL, FR & EN (active knowledge in all three required)

OBJECTIVE

The Service Manager manages the customer relationship and the supplier relationship from A to Z and is informed and consulted as a point of contact during the development of products/services and/or from the moment these are put into production use by the customer. This is to act as a SPOC and to follow up on the agreed SLAs and OLAs and financial expenditures on the one hand, and to ensure continuous improvement of the service provision on the other hand.

For this role, it specifically involves:

  • Assisting in the establishment of the new Service Management Model (SIAM);
  • Defining the business/IT services.

The latter includes, among other things:

  • Collaborating with the various departments and business to establish the different services;
  • Identifying potential gaps in delivering these services based on the different metal classes we use;
  • Addressing how to manage this in a multi-vendor environment;
  • Determining which services we can deliver ourselves or which need to be outsourced to an external party.

CRITERIA

  • Service Level Management
  • SLA/OLA management from the time of commissioning/operationalization
  • SPOC/First Point of Contact/Escalation Point
  • A to Z communication internally and to the customer after commissioning (KPI, SLA, dashboard, etc.)
  • Knowledge Management
  • Knowledge management
  • Capacity Management
  • Financial Management
  • Continuous Improvement

Knowledge and Complexity

  • Bachelor’s degree level or equivalent through experience
  • Relevant work experience of 8-10 years
  • Training period of 6 months
  • Extensive knowledge of SLA management
  • Thorough knowledge of Service Management in the assigned domain
  • Thorough knowledge of ITIL / IT4IT Service Management
  • Thorough knowledge of processes, both internally and at the customer
  • Knowledge of Service Reviews and SLA/OLA reporting creation and interpretation
  • Knowledge of negotiation techniques
  • General knowledge of IT
  • Knowledge of (software) products within one’s own (professional) field
  • Knowledge of common and specific software
  • Knowledge of the structure and internal (working) procedures of the organization
  • Knowledge of Dutch, French, and English (written and spoken)
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締切: 17-01-2026

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