Vice President, Client Service I - Clearance & Collateral Management

仕事内容

Overview
Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.
With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations, or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of March 31, 2021, BNY Mellon had $41.7 trillion in assets under custody and/or administration, and $2.2 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com. Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.
Clearance and Collateral Management comprehensive offering helps clients segregate, optimize, finance and "transform" collateral in support of their financial strategies. Institutional investors and intermediaries look to us for the global expertise, clarity, and operational support they need to navigate an environment of sweeping regulatory change.
Our innovative, insight-driven solutions help our clients, whether on the buy-side or the sell-side, improve the way they manage their collateral, engage in more investment opportunities to help maximize their investment returns and access new financing alternatives. Backed by modern technology and multi-dimensional thinking, we’re ready to deliver the expertise, products and services clients need as they address their collateral, liquidity, and securities financing needs.
The Client Services team serves as the principal client contact for all day-to-day queries. It is the team that bears the responsibility for daily service objectives and daily query resolution linked to the collateral allocation process and has the following main responsibilities for all covered products within International Collateral Management and Segregation:
Collateral Allocation
Monitor dashboard ADM (Automated Deal Matching)
Monitor collateral movements
Perform collateral allocation
Perform collateral allocation projections
Intra-day status updates to clients
Query Management
Investigate and answer Collateral Provider’s queries
Investigate and answer Collateral Receiver’s queries
Service Reviews
Prepare and attend service review meetings
Prepare and perform health-check calls with clients
Cash Processing
Monitor cash movements
Key Roles & Responsibilities for the Client Services Specialist:
Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon. May resolve atypical issues or escalate to/work with management as appropriate. May lead staff on specific projects.
Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
Applies advanced problem solving skills, judgement, and extensive experience to analyze information. Uses masterful communication skills to deliver high quality service to a specialized client base.
Provides key individuals at assigned clients information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies; leverages an expert understanding of broader BNY Mellon services and offerings.
Is actively involved in drafting and reviewing client related operational documents as well as internal desktop procedures.
Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon. May be the central point of contact for business development and assume client onboarding and/or risk management responsibilities
Resolves the most complex or non-routine client issues or inquires, as needed.
Leads resolution of issues escalated by more junior team members.
Uses extensive knowledge of client issues and needs to lead business development efforts.
Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
Leads internal activities and initiatives designed to improve the client experience.
Uses knowledge of client services best practices and BNY Mellon client needs to lead the team’s development of process improvements.
Maintain client relationships, and regularly attend client service review calls to increase efficiency and foster a cooperative relationship with our clients.
Acts as the right hand and back up of the group manager.
Acts as a first point contact of escalation (internal & external)
No direct reports yet provides guidance to less experienced team members. May assign work to more junior team members.
Involvement in cross-regional interaction
Active participation in hiring process
Occasional weekend work required

Demonstrable Skills:
Efficient
Good coaching and interpersonal skills
Strong verbal and written communication skills
Strong capacity to work autonomously and to be very stress resistant
Excellent analytical and problem-solving skills
Solution and result-oriented
Strong Client focus
Strong risk awareness on process business impact

Personal Skills:
Demonstrate energy, enthusiasm, and ability to take the lead in implementing changes
Flexible and willing to work in shifts
Reliable, mature team player with a strong sense of responsibility toward clients and the team
Ability to thrive in a fast-moving, dynamic environment and to handle and prioritize multiplicity of tasks during the day and at certain points in the day
Quick learner
Able to think independently and to question issues or procedures with a view to improvement
Excellent personal organization and analytical skills
Ability to take initiative and demonstrate ability to work independently on tasks when needed

Qualifications:
Minimum Bachelor degree or the equivalent combination of education and experience is required.
6 - 10 years of total work experience preferred.
Experience in an operational area and/or client services preferred.
At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:
Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg’s Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion , Disability: IN – 100% score
100 Best Workplaces for Innovators, Fast Company
CDP’s Climate Change ‘A List’
Forbes Blockchain 50

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.