Junior IT Support (European Commission)

☞ Cronos Europa

View: 100

Update day: 06-12-2025

Location: Brussels Brussels Capital

Category: IT - Software

Industry: Information Services IT Services IT Consulting

Job type: Full-time

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Job content

Company: Cronos Europa

Location: Brussels, Belgium (must live within 2 hours of Brussels by car)

Job Type: Long-term Project

Nationality Requirement: European Union Citizenship Required

For one of our clients at the European Commission, we are currently looking for a Junior IT support agent.

Description of tasks

  • Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions.
  • Keep end-user informed on request status and progress.
  • Participate to meetings with the development team.
  • Improving documentation and creating FAQs based on received calls.

Knowledge and skills

  • Higher education or equivalent overall experience.
  • A first successful experience in user support (minimum 1 year).
  • European level C1 in French and English is mandatory.
  • Have a good analytical skill and quickly understand process.
  • Be solution oriented as well proactive and reactive to any problem.
  • High communication skills and ensure customer satisfaction.
  • Ability to work in an international/multicultural environment.
  • Strong team player with excellent relationship skills.
  • You are stress resistant and can impart knowledge at various levels.

Miscellaneous:

  • Any other language is an asset.
  • ITIL Foundation Certified.
  • Experience in European Institution is an asset.
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Deadline: 20-01-2026

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