Business Analyst Operations / BPO Specialist

At JACOBS DOUWE EGBERTS we get inspired by the belief “It’s amazing what can happen over a cup of coffee”. We are driven by the vision that everybody deserves the coffee they love.

The Business Analyst is the hero of analytical insight within the operations department – they ensure everyone takes data-driven decisions to create business value. This role will continue to grow in importance and impact, year on year.

Responsibilities

• You will be close to our operations team and learn what drives our business to provide insights, guidance and actionable recommendations to optimize cost structure and reach business objectives to all levels of the organization.
• You make thorough analysis of our operations data and translate this to the business (internal and external). You will also be responsible of making the translation of our performance in operations to actual financials and perform a close follow up of these financials.
• You will develop & maintain reports to give insight in our daily business and will provide input to our annual operation plan (AOP) for the following year.
• You create global reports and KPI dashboards (esp. from SalesForce / Click where available) to understand business opportunity. Become the go-to person for reporting design, improvement & roll-out for our operations organization.
• You perform ad-hoc analysis for the operations management : You combine multiple data sources, establish cross-connections, create insights.
• You have an active involvement in performance reviews with third parties suppliers.
• You are involved in the monthly update of reporting and databases where you will also monitor the relevancy of our reporting (SAP, Salesforce,… ).
• You will provide input in the latest estimations and provisions for the monthly closing of the Finance team.
• You build analytical understanding in end users and inspire them to use reports and dashboards. Help and train end users in the use of the various reports, but also support in very specific problem solving where you will deepdive into systemprocesses.
• RGM (revenue growth management): report, analyze and propose action plan on activity based costing tool.
• You act as BPO (Sales Force) of the Operations team:
  Local expert
  Implement system improvement
  Represent Belgium in global community
  Train and onboard end users (operations team) to system
  Define new local requirements
  Build process documentation
  Report and log incidents to GBPO
• Participate in developing best practice through the global Analytics community, sharing learnings and building skills.

Your profile

• Min. 2 years’ experience in an analytical role required.
• You have strong analytical skills, a passion for working with numbers/systems and a “can do” attitude.
• Advanced knowledge of Excel and Power BI. Knowledge of SAP and Salesforce. You can leverage analytical capabilities of Power BI and analytical hub.
• Natural high attention to details while maintaining focus and pace.
• Excellent communicator able to engage the operations team.
• Experience in working cross-functionally and positively influencing.
• Good understanding of business drivers.
• Proactive, creative and solution-oriented.
• Fluent in English and in Dutch (French is a plus).
• Quick learner, deadline oriented and fun to work with !

What is it like to work at JACOBS DOUWE EGBERTS?

We are proud of our passionate, driven employees, who question the status quo and strive for mastery in everything they do. Our goal is simple and ambitious – JACOBS DOUWE EGBERTS: A coffee for every cup. When you work with us, you have impact in a dynamic and ambitious environment. We work as a team, celebrate success and support each other. In an innovative environment, we work together with like-minded colleagues. Everybody is focussed on doing what is right- everywhere in the world. What you do here, will be noticed.