Business Consultant Logistics

작업 내용

Talent Based Outsourcing is part of the ManpowerGroup family of brands. We deliver human-oriented, tailor-made outsourcing solutions for all business activities that do not belong to our client’s core business. For some clients, we manage an entire department, while for others, we take care of temporary projects from A to Z. Outsourcing activities allows our clients to optimize costs, gain more expertise and flexibility, and spend more time on their core business.

As a Business Consultant, you are responsible for business development and service delivery in one or multiple business domains (Sales & Marketing, Admin, Healthcare Support, Logistics, Automotive, …).

You work within the ManpowerGroup context, according to the tactical plan and the operational priorities as defined by the Business Manager and Business Unit Manager.

Besides, you also take care of the autonomous management of our existing customers as well as the management of the related Ambassadors / Contractors. You are also responsible for the coordination and organization of the ongoing projects.

Main tasks/responsibilities

Client related processes

• Manage an existing customer pool and build a solid long-term relationship. You establish contacts at various levels within the organization.
• Ensure regular, clear, and open communication with the customer, so that the project is managed and evaluated.
• Initiate improvement proposals, roll them out and follow up to continuously increase customer satisfaction.
• Detect customer needs and develop commercial opportunities.
• You are aware of trends and opportunities within the outsourcing sector, and you think along with the customer to arrive at a tailor-made solution.

Ambassador related processes

• You are the point of contact for Ambassadors and together with colleagues, you ensure the smooth operation of your Ambassador pool.
• You take care of the administration associated with the various projects and the Ambassadors’.
• Plan monthly meetings and yearly evaluations with each ambassador.
• You keep the file of each Ambassador up to date and ensure clear and consistent communication with support services.

Team related processes

• Share knowledge and opportunities with the colleagues to achieve team goals and priorities.
• Maximize the team results by providing backup services for colleagues where needed.
• Deliver KPI reporting of activities as requested.

Financial/Commercial processes

• Negotiate tailor-made packages that suit the ambassador’s experience and expectations and the client’s strategy.
• Capable of “closing” deals and processes, negotiating effectively towards the final signature
• Execute the required admin processes (Carerix, invoicing, timesheets, etc.….) in sync with our admin cell to allow maximum focus on the core business processes.
• Strict monitoring of the budget and the financial results of the outsourcing project.

Requirements: knowledge - Ability to – Profile

• Bachelor / Master degree level or equivalent through experience in SUPPLY CHAIN and / or LOGISTICS.
• Excellence in at least 2 of the following languages NL / FR / ENG, operational knowledge of the 3rd language in the multilingual Talent Based Outsourcing environment.
• Attracted by the “negotiator” position between client and ambassador.
• Capable of having conversations on C-level (consultative level in verbal, presentation-related, and written communications)
• Results orientation with good management of time and priorities.

Operations related competencies

• Seamlessly merge client orientation with results focus (working towards closing the deal)
• Develop a broad but sharp commercial feeling for opportunities for the benefit of the entire ManpowerGroup.
• Operational excellence (on time, on budget, on KPI, with the required quality)
• You can work well in a team, and you can achieve optimal results through collaboration.
• Administrative accuracy
• Develop a broad but sharp commercial feeling for opportunities for the benefit of the entire ManpowerGroup.