Customer Care Officer

작업 내용

EMAsphere is a software vendor providing a cloud based performance management platform. We help decision-makers to manage their business with confidence thanks to a clear view on their financial and operational data.

EMAsphere occupies more than 50 employees with offices in Louvain-La-Neuve, Ghent and Paris.

Tasks

The support helpdesk is the beating heart of the company that enables us to realize our focus on service. On a daily basis, the support helpdesk assists clients in making optimal use of the program’s possibilities and provides first-line support in the correct use and operation of the program. In addition, they analyze and resolve any problem the clients may have. They are also often the first point of contact for special requests and customized reporting. After analysis, the support helpdesk links back to the customer manager to facilitate a solution.

Daily job includes:

• Provide answer to the Customer’s request and ensure a very helpful phone /mail contact with them
• Act as a point of contact for problems of a technical nature (often via telephone or email)
• Informing the customer in a timely and complete manner about the solution of the problem
• Explaining first line functionalities and operation of the package
• Keep the manual and FAQ up to date
  

Provide answer to the Customer’s request and ensure a very helpful phone/mail contact with them

Requirements

• Education: You have a Bachelor or Master degree.
• Experience: At least 2 years of experience in a similar position.
• Languages: Fluent in French with good knowledge in English. Dutch is an asset.
• Skills:
• You are strong in communication (by phone) and always try to empathize with the needs of our customers.
• Experience with software packages is a great asset.
• You have problem-solving skills (detecting, solving, optimizing).
• You are analytical and stress resistant.
• You show real learning capabilities.
• Mindset:
• You are customer-oriented and pedagogical.
• You think in solutions and are result-oriented.
• You can work independently and take responsibility.
• You are a go-getter, ambitious and flexible.
• Teamwork is crucial, but you also like to work independently.
• You are a fun and dynamic colleague.
• Interests: you show a great interest in technology and digitalization.
  

Benefits

• Being part of a young and dynamic team, led by experienced entrepreneurs with a great working atmosphere!
• The opportunity to quickly acquire new skills and expertise as well as opportunities for further growth in a fast-growing company with international ambitions.
• Great working environment in Louvain-La-Neuve.
• 2 days of homeworking per week.
• An attractive package based on your experience and background.