Customer Experience Manager - Executive MBA

작업 내용

Company details

At Antwerp Management School (AMS), an internationally renowned business school with its roots and main branch in the bustling heart of Antwerp, both young and experienced professionals are supported and guided in their quest for healthy growth and sustainable professionalization in order to create impact as an individual, business team, company, or organisation.

We are a dynamic, innovative and customer-oriented organisation, driven by an enthusiastic team. Our faculty and employees make every effort to offer our customers permanent learning experiences by sharing their state-of-the-art expertise and relevant insights that really matter in daily practice. Click here to get a taste of the atmosphere on campus.

Antwerp Management School aims to maximise diversity and would like to encourage everyone – regardless of gender, religion, ideology, origins, language, functional impairments, etc. – to apply.

Would you like to join our team? Would you like to join our team? We are looking for a Customer Experience Manager for our Executive MBA.

Function

You are responsible for a smooth and professional customer experience for our executive participants. As a true host, you are eager to help our participants in every way. You are always looking for an appropriate, and as needed, customized solution. You are a real team player, flexible and open to support our candidates during their challenging and dynamic learning journey.

You ensure a warm and personal customer experience for our participants. From registration to participation, everything is planned and organized down to the last detail: you take the complete operational planning for your account, you support the application process, set up the online learning platform, safeguard and communicate assignment deadlines, organize feedback moments for the candidates, plan teaching sessions with the professors and solicit program/lecturer evaluations.

You ensure that all information on the program is accessible to your team, the participants and other stakeholders. You work closely with the Academic Director and the Program Director to ensure a professional implementation of the curriculum. In your role as Customer Experience Manager you are the first point of contact on administrative issues for our participants and your colleagues.

You represent your program during alumni and student events which are organized at non-standard working hours. You’re willing to go abroad to accompany participants and alumni at seminars, fairs or excursions.

You will support the team in calculating the budget and be a first point of contact to our finance team.

Profile

• You are continuously on the lookout for optimization of the entire service in our pursuit of "top customer experience";
• You are customer-oriented, pro-active and you have a “can-do” attitude;
• You have a strong process-oriented mind, enjoying implementing and gradually improving processes to guarantee a high quality outcome. Although working independently is no problem, collaboration is a must-have for your work environment;
• You are able to adapt to a working environment that sometimes can be paradoxical ‘business versus academic’. You have the ability to adjust your communication and working style accordingly;
• Your strong communication skills enable you to switch easily between communication with students and organizations;
• You are flexible in terms of working hours, meaning you are willing to occasionally work evenings to facilitate events and to travel abroad for seminars and excursions. (evening or weekend work is compensated with additional days of rest);
• You are very hands-on in working with Microsoft Office and in general an IT-savvy person;
• Proven experience working in an international environment is considered an advantage;
• You are fluent in English (speaking, writing, reading).

Offer

You will be part of one of the world’s leading international management schools. Our organizational culture is warm and open-minded with highly ambitious and committed colleagues. Our aim is to continuously enhance customer value, optimally work together internally and with external relations, and to make work fun.

Our customers and many of our staff members come from every corner of the globe, giving AMS a strong international vibe.

AMS offers a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your competencies. You will be enabled to create the work–life balance that works for you, and demonstrate entrepreneurship in and outside of your core role.

You will be working in a dynamic and sustainable environment in the heart of Antwerp.

Besides an appealing salary with employee benefits, AMS offers the opportunity to further develop your skills and to grow as a professional.

Our motto truly encapsulates what we represent: ‘Opening minds, to impact the world’. In sum, a job that creates an impact!