Customer Service Administrator

전망: 120

갱신일: 16-11-2025

위치: Zaventem Flemish Brabant

범주: 경영진 매상

산업: Gezondheidszorg

직업 종류: Tijdelijk

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작업 내용

Customer Service Representative

Fixed Term Contract – 9 months

Role location - Zaventem, Brussels

Providing administrative support within the Customer services department for products & services for our UK region

Primary Duties

Coordination and input of day-to-day customer order processing for UK region.
Resolving customer (internal and external) issues via phone and email in an efficient and timely manner.
Maintaining a constructive relationship with the sales team in the field, helping to troubleshoot and resolve issues to avoid disruption to customer orders, while contributing to continuous improvement of our local processes.
Maintaining the database with details of all equipment installed at customer sites.
Updating details of customer communication into the CRM (Customer Relationship Management) system, and monitoring results to ensure any issues are resolved in a prompt and timely manner.
Generating and analysing reports of daily operations (i.e. shipments, orders and customer queries) to proactively prevent errors.
Arranging deliveries to, and collections from, customer sites through 3rd party couriers
Responsibility for all “Quality” elements relating to the position, following processes and procedures as instructed.

Key skills, attributes and experience

Customer Service experience in a B2B environment
Fluency in English is essential
Assertive attitude, enthusiastic to learn, forward thinking, open to unexpected challenges, logical and analytical approach to challenges and able to think of their feet
Ability to work under pressure to short deadlines, good organisational and prioritising skills
Knowledge of Customer Service systems and databases

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